for merchants

for merchants

Merchants’ Frequently asked questions


Support for beneficiaries ›             Support for employers ›

How can I change my company information/make changes to the contract?

In the Merchant Portal you may change you company’s search places-, address- and invoicing details.

If your company hasn’t registered to the portal yet, you can register portal

Confidential information, like changing account number or company name, should be done via the form situated at the end of this page.

If you wish to terminate your contract with Edenred, it can be done via the form situated at the end of this page.

What does Merchant ID in network agreement mean?

Merchant ID is a serial number, which can be found from the Merchant Agreement concerning receiving card payments (e.g. from Nets, Teller, Bambora, Osuuspankki). In case you don’t know your Merchant ID, kindly contact the company that accounts the card payments for you.

What is Merchant Portal?

Edenred Merchant Portal is a website developed for members of our network, where you can follow received mobile payments in real time, check voucher reimbursements, order a pick-up service for vouchers, update your contact details etc. The website is constantly being developed and we will bring more services for our affiliates.

If you already belong to Edenred’s network, register to the portal.

If you don’t belong to Edenred’s network, join network.

How do Edenred’s settlements work?

Card payments
You receive settlements from purchases quickly (within 24–48 hours) to your bank account just like paying with any debit-card. Card payment service fees will be charged from you once a month with a separate invoice.

Reimburse vouchers with Pick-up service
Pick-up service for vouchers will retrieve vouchers straight from your outlet. It saves your money and time and it is also a safe way to deliver vouchers to be reimbursed. Vouchers sent through pick-up service are 100 % insured.

Edenred will handle the reimbursement within five working days after receiving your package to Edenred. Provision has been deducted from the payment. Vouchers delivered during working days before 2 pm are regarded as received during that day. We will deliver new settlement forms regularly, but you may also order more forms from Merchant Portal.

See voucher handling and reimbursement instructions

How do Edenred’s payment instruments work at the cash register?


Edenred card is like any other credit card. Customers can make either contactless payments or insert the card in the payment terminal. As a merchant you have the right to check that targeted payment instruments are used only for meals and services accepted by Finnish Tax Administration.

Finnish Tax Administration defines the yearly payment limits for lunch benefit; in 2020 the minimum sum for lunch benefit card payment is € 6.90 maximum sum is € 10.90. Recreational benefit and transport benefit have no payment limits, the card will be charged the exact sum of the service.


There is a field for the signature on the back of Lounasseteli™ and Virikeseteli® vouchers as some employers may keep track of the usage of the vouchers. The signature or a name on the back of the voucher are not mandatory but you are entitled to check the user’s identity if you suspect misuse of vouchers. Please note, that no change is given from vouchers.

Edenred Pay mobile payments

The customer shows the sum to be paid from his/her mobile phone and verifies the payment at the cash register by marking the receipt as “used”. You may track mobile payments in Merchant portal either in real time or at the end of the day. If needed, you may also cancel a payment from Merchant Portal.

Kindly check the following:

  • Paid sum and company details are correct
  • Timer is active
  • Ask the customer to mark the receipt as used

If you have problems with inserting the mobile payments in your cash register system, please contact your cash register provider.

How can I terminate my contract with Edenred?

If you wish to terminate your contract with Edenred, it can be done via the form situated at the end of this page.

You’ll get a verification of contract termination after we have processed your request. The contract terminates by the terms of agreement in 30 days after the termination notice has been given.  Termination concerns Ticket card, voucher and mobile instruments.

Vouchers that have not been reimbursed must be reimbursed one week (7 days) before contracts ends.

How do I benefit Edenred’s marketing support?

Did you know that Edenred’s affiliates can utilize Edenred’s marketing channels, like card holders’ mobile application and newsletter? We gladly receive offers and benefits for Ticket cardholders. 

Send your offer

When you send your offer, please include how long the offer is valid (minimum 2 months), the offer price/ discount amount, normal price and the link to your website (if you have one).

How do I change a billing address or method?

You can change the billing address or the billing method at the Merchant Portal.


Where can I find my contract number?

You can find your contract number from the Edenred’s invoice or settlement form.



What to do if payment done with Edenred cards do not work?

If payments done with Edenred cards do not work, please write down the name of at least one Edenred cardholder that had the failed transaction. Then, find out your payment services provider (the one accounting all received card transactions to your account) as well as your business ID (Merchant account). After having all this information, please call our Customer Care (09) 7594 2848 in order to solve the issue.



How to order more settlement forms?

Use the contact form below this page and choose “Material order” as the subject. You’ll receive the settlement forms within 5 business days.



What to do, if payment is taken from the wrong side of the Edenred or Duo card by accident?

Write down customer’s name and their employer’s name as well. After that call Edenred’s customer service and give this information. Then Edenred’s customer service is able to make needed updates. Please note, that you can always call next working day as well, if customer service is closed.

Edenred customer service (09) 7594 2848 (lnf/mcf) is open Monday to Friday at 9 am till 4 pm.

How do I insert the mobile payment into our payment service?

If you are unsure how to insert the mobile payment in your payment service, or if you have other issues with your payment service, please be in contact with your payment service provider.

How can I join Edenred’s network?

You can join Edenred’s network in online by creating an account to our Merchant portal.

Join network here

How can I accept Edenred payments if I do not have a payment terminal?

If you do not have a payment terminal, it is not an issue. Edenred cards work also in iZettle and SumUp. You can also accept Edenred vouchers or Edenred Pay mobile payments.

Merchant – Contact us

Fill in the form and our customer service representative will contact you soon in a way you choose! Please fill in all the fields.

Customer service

(09) 7594 2848 (lnf/mcf)

Open: Monday-Friday