Support
for merchants

Support for beneficiaries             Support for employers

Frequently asked questions

How can I change my company information/make changes to the contract?

In the Merchant Portal you may change you company’s search places-, address- and invoicing details.

If your company hasn’t registered to the portal yet, you can register portal

Confidential information, like changing account number or company name, should be done via the form situated at the end of this page.

If you wish to terminate your contract with Edenred, it can be done via the form situated at the end of this page.

What does Merchant ID in network agreement mean?

Merchan ID is a serial number, which can be found from the Merchant Agreement concerning receiving card payments (e.g. from Nets, Teller, Bambora, Osuuspankki). In case you don’t know your Merchant ID, kindly contact the company that accounts the card payments for you.

What is Merchant Portal?

Edenred Merchant Portal is a website developed for members of our network, where you can follow received mobile payments in real time, check voucher reimbursements, order a pick-up service for vouchers, update your contact details etc. The website is constantly being developed and we will bring more services for our affiliates.

If you already belong to Edenred’s network, register to the portal.

If you don’t belong to Edenred’s network, join network.

How do Edenred’s settlements work?

Card payments
You receive settlements from purchases quickly (within 24–48 hours) to your bank account just like paying with any debit-card. Card payment service fees will be charged from you once a month with a separate invoice.

Reimburse vouchers with Pick-up service
Pick-up service for vouchers will retrieve vouchers straight from your outlet. It saves your money and time and it is also a safe way to deliver vouchers to be reimbursed. Vouchers sent through pick-up service are 100 % insured.

Edenred will handle the reimbursement within five working days after receiving your package to Edenred. Provision has been deducted from the payment. Vouchers delivered during working days before 2 pm are regarded as received during that day. We will deliver new settlement forms regularly, but you may also order more forms from Merchant Portal.

See voucher handling and reimbursement instructions

How do Edenred payment instruments work at the cash register?

Cards

Transactions paid by card will be verified with a signature instead of a PIN-code. This gives you the opportunity to check that targeted payment instruments are used only for meals and services accepted by Finnish Tax Administration.

Finnish Tax Administration defines the yearly payment limits for lunch benefit; in 2018 the minimum sum for lunch benefit card payment is € 6.50 maximum sum is € 10.40. Recreational benefit and transport benefit have no payment limits, the card will be charged the exact sum of the service.

Vouchers

There is a field for the signature on the back of Lounasseteli™ and Virikeseteli® vouchers as some employers may keep track of the usage of the vouchers. The signature or a name on the back of the voucher are not mandatory but you are entitled to check the user’s identity if you suspect misuse of vouchers. Please note, that no change is given from vouchers.

Mobile payments

The customer shows the sum to be paid from his/her mobile phone and verifies the payment at the cash register by marking the receipt as “used”. You may track mobile payments in Merchant portal either in real time or at the end of the day. If needed, you may also cancel a payment from Merchant Portal.

Kindly check the following:

  • Paid sum and company details are correct
  • Timer is active
  • Ask the customer to mark the receipt as used
How can I terminate my contract with Edenred?

If you wish to terminate your contract with Edenred, it can be done via the form situated at the end of this page.

You’ll get a verification of contract termination after we have processed your request. The contract terminates by the terms of agreement in 30 days after the termination notice has been given.  Termination concerns Ticket card, voucher and mobile instruments.

Vouchers that have not been reimbursed must be reimbursed one week (7 days) before contracts ends.

How do I benefit Edenred’s marketing support?

Did you know that Edenred’s affiliates can utilize Edenred’s marketing channels, like card holders’ mobile application and newsletter? We gladly receive offers and benefits for Ticket cardholders. 

Send your offer

 

How do I change a billing address or method?

You can change the billing address or the billing method at the Merchant Portal.

 

Where can I find my contract number?

You can find your contract number from the Edenred’s invoice or settlement form.

 


 

Customer service

(09) 7594 2848 (lnf/mcf)

Open: Monday-Friday
9:00-16:00