Is creating excellent customer experiences your passion ? Do you have a vision for what that is like and feels like for the customer ? Do you have a skillset built by experience enabling you to make your vision into reality together with your team and internal partners ?

We are looking for a highly motivated, business-oriented Client Experience Lead to join our team.

You will vibe with us

As a Client Experience Lead, you are part of Edenred Finland’s sales and service chain and represent Edenred to customers in every customer encounter. You are expected to take a proactive approach, have will to develop and take an active role in ensuring customer satisfaction and Edenred’s business goals are achieved in accordance with the targets set at the time. To succeed in this mission, you work closely throughout the organization, especially with your team and your supervisor. Other important internal partners and support in the mission are our Customer care team and Marketing team.

Your responsibilities will include:

• Responsible for client success team (focus on large accounts); telesales (SME´s) and account managers (Middle Market)
• Budget responsibility in selected channels
• Ensuring the best Customer Experience and Edenred service quality: identifying the desired customer experience and structure the customer touchpoints
• Work with customers with analytical mindset to understand and optimize their needs
• Define upsell and X-sell opportunities

At Edenred, you will be more than your job title. You can do and think wider, enabling you to expand your skills and knowledge. You are included in decision-making and your ideas and suggestions are valued and used, not put in the bottom of a desk drawer. Our flat organization and focus on improvement mean that you can move things forward yourself. Entrepreneurial spirit and Imagination are part of our core values and embody the way we do things. Goes without saying, we expect you to vibe with us through our value Passion for Customers.

We will vibe with you

Your previous experience has given you wide perspective on how to recognize excellent customer experience factors and now you have ideas how to bring them to our B-to-B-to-C business. In this role, you would have a strong influence in the strategic choices needed to make your vision standard practice for our customer experience. You are independent in your role managing both things and your people.

As you are a team leader, you have also built strong people skills to lead your team of 8 members and work with other departments. With us you’re able to continue developing your interpersonal skills as a leader and you have space to release your passion for coaching and developing others. You will work with team of managers who share this mindset.

You should excel in this role if you are / have:

• Several years of experience in Business Development and in Customer Experience Management
• Over 5 years of experience in leading Sales organization (B2B)
• Proven ability to develop customer experience for responsible channels
• Ability to support your team with communication with clients, present and influence all levels of the organization, including executive and C-level
• Strong communication and presentation skills
• Relevant education on Master level or minimum Bachelor level or equivalent

You are the right fit, if your attitude can be described as:

• Proactive, result-driven attitude towards work
• Systematic and setting long-term goals
• Data-driven & performance/results-oriented
• Agility to adjust priorities and shift direction as business environment changes
• High standards of excellence and attention to detail

Our working culture is very dynamic, fast-paced and hierarchy at Edenred is low. We are young in spirit yet mature souls. For you this fits perfectly, since you have achiever’s mindset – you don’t want an income, you want to make a real impact.

Languages required:

• Native/Fluent in Finnish
• Strong English skills – we are a multi-national company with colleagues from around the world

You will be part of our Sales team, reporting to the Sales Director. In addition to already mentioned, you will work closely with most of your colleagues « in the office » : in marketing, product development, customer service, operations and finance teams – in addition to your sales team mates.

Expected start date

We will fill the position as soon as the right candidate is found – so apply early!

We wish the starting date to be as soon as possible. More important than some certain starting date is to find the right person for the team.

Other details

This is a full-time permanent position. We offer you competitive salary, permanent contract, lunch, recreational, and transport benefits and good health insurance. In addition to these tangible things, you will be part of friendly, fun-loving, and international team of professionals.

We are currently working in hybrid mode partly remotely, but for onboarding you need to be prepared to be physically at our office in Vallila, Helsinki. We follow the official recommendations given and currently our government is recommending remote working.

The Edenred Finland team is 60 people strong and as part of it, you will see closely how an autonomous local business unit operates as part of global corporation. In our daily life we use both Finnish and English, and in this manager role part of your daily work will be in English. As so, it is especially important to have fluent skills in both languages.

Our working culture at Edenred means helping and supporting each other and we share both challenges and success. It is important to us that you share the same values as we. We are ambitious and aim high, but it is typical for us to have good vibes and laughter while working and especially when letting our hair down. We hold diversity in high regard and respect one another, and the word friendly would be a good word to describe the warm atmosphere we have. We are a working place that enables also the life outside the office. Well-being is one important theme for us and with us you have the possibility to create the routines that best support your own well-being.

Let’s vibe ?

If this sounds like the right place for you, apply today, or latest 28.2.2021. Send us your cover letter and CV through our recruitment tool. We are going to start reviewing the applications already during the application period and proceeding with suitable candidates, so act fast. If you have questions, don’t hesitate to contact Minna Kelonen, Sales Director at minna.kelonen@edenred.com or call her at +358 50 5643663. She will be available on office hours during the application period.

You can learn more about us from our company Instagram account @edenredfinland, our main career site on edenred.fi and our blog in category Life at Edenred (in English) or Edenredillä tapahtuu (in Finnish).