The app is asking me to download the new app again, even though I already did.

Have you completely removed the old app from your phone?

You can check this with the following tips;

• The previous app was called MyEdenred (the current new app is Edenred).
• MyEdenred has not been available in app stores since the end of 2024, so if you have uninstalled and reinstalled the app, it would be the current Edenred app.
• Remember that simply removing the app icon from your phone's screen is not enough; the app must be completely uninstalled from your phone's settings.