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Merchant

Merchant

Hello merchant! Here you'll find information related to Edenred partnership, joining the network, and receiving payments.

Joining the network

How do I join the Edenred network?

How much will it cost my company to join the Edenred network and become a partner?

My company has several locations. Should each location have a separate contract?

Can my company offer two benefits at the same time?

What is the business code that is asked for in the network contract?

How can I get Edenred stickers or a starter kit?

What does Edenred's marketing support for partners include?

How do I terminate my merchant contract?

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Merchant portal

Where can I log in to the Merchant portal?

What is the Merchant portal?

I have forgotten my credentials for the Merchant portal, what should I do?

Where can I find my contract number?

How do I add a new location to the Merchant portal?

How can I change my details or make changes to my contract?

Can I add new users to the Merchant portal?

How do I end my contract?

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Receiving payments

What do I do if the payment accidentally goes from the wrong side of the Edenred card?

How can I recognize the authenticity of a Lunch or Virike voucher?

How do I accept Edenred payment methods and how do they work at the checkout?

Can I accept Edenred payments without a payment terminal?

What payment methods are available for each of Edenred benefit?

How do I enter a mobile payment into the POS system?

How do I cancel an Edenred card or mobile payment?

Edenred card payments won't work, what should I do?

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Payment settlements, reimbursing and billing

How do Apple Pay and Google Pay settlements work?

How do Edenred's voucher settlements work?

Merchant: Where can I find the invoices?

I need a copy of the invoice sent by Edenred, what do I do?

Why are we still receiving invoices from you?

How do card payment settlements work?

How do Edenred's mobile payment settlements work?

How do I order more settlement forms for voucher settlements?

How the invoicing of service providers work?

How do I update my invoicing information?

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Online payments

How do I create an e-commerce contract with Edenred?

What does Edenred online payment mean?

What should I remember when accepting online payments as an Edenred partner?

What does receiving an online payment require from the merchant?

Edenred Lounari

What do I do if the customer's purchase costs more than the maximum amount of the lunch benefit?

The customer paid for a purchase below the minimum limit of the lunch benefit and wants to cancel the transaction, how do I proceed?

Edenred Virike

I am already an Edenred Virike merchant. Why do I need to register separately as a massage merchant?

What kind of company is a suitable as a Virike merchant?

Edenred Hieronta

I work as a physiotherapist. Can I join the Edenred merchant network?

Why won't a customer's Edenred payment for a massage go through?

My company has several locations. Do I have to make a separate contract with each company offering massage services?

What kind of company is suitable to be an Edenred massage partner?

Who can join the Edenred massage network?

Is physiotherapy included in the massage benefit?

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Edenred Dental

Can the customer receive Kela direct reimbursement for dental visits paid with Edenred?

How do I register in the Edenred Dental network?

What kind of company is suitable to join Edenred's dental network?

How do I receive the dental care benefit payment methods?

Edenred Pay mobile payment

Where can I see mobile payments and why are some payments not visible?

Why is the customer unable to make an Edenred Pay mobile payment?

What is Edenred Pay?