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Merchant
Beneficiary
Top 5 questions
Activating card and enabling benefits
Edenred app
MyChoice
Edenred card and making payments
Apple Pay and Google Pay
Edenred Pay
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Transport
Edenred Wellbeing
Changes in the employment relationship
Employer
Top 5 questions
Ordering and enabling employee benefits
Ordering tool and system integration
Employer Portal
MyChoice
Payment methods
Invoicing
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Wellbeing
Edenred Bike
Merchant
Top 5 questions
Joining the network
Merchant portal
Receiving payments
Payment settlements, reimbursing and billing
Online payments
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Wellbeing
Edenred Pay mobile payment
Delicard® gift cards
Buying gift cards
Redeeming gift cards
General
Back to home
Support
Merchant
Beneficiary
Top 5 questions
Activating card and enabling benefits
Edenred app
MyChoice
Edenred card and making payments
Apple Pay and Google Pay
Edenred Pay
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Transport
Edenred Wellbeing
Changes in the employment relationship
Employer
Top 5 questions
Ordering and enabling employee benefits
Ordering tool and system integration
Employer Portal
MyChoice
Payment methods
Invoicing
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Wellbeing
Edenred Bike
Merchant
Top 5 questions
Joining the network
Merchant portal
Receiving payments
Payment settlements, reimbursing and billing
Online payments
Edenred Lounari
Edenred Virike
Edenred Massage
Edenred Wellbeing
Edenred Pay mobile payment
Delicard® gift cards
Buying gift cards
Redeeming gift cards
General
Merchant
Hello merchant, where Edenred benefits can be used! Here you'll find support for partnership and receiving payments.
Top 5 questions
How do I accept Edenred payment methods and how do they work at the checkout?
What does Edenred online payment mean?
How much will it cost my company to join the Edenred network and become a partner?
How do Edenred's voucher settlements work?
How do Edenred's mobile payment settlements work?
See more
Joining the network
How do I join the Edenred network?
My company has several locations. Should each location have a separate contract?
Can my company offer two benefits at the same time?
What is the business code that is asked for in the network contract?
How can I get Edenred stickers or a starter kit?
What does Edenred's marketing support for partners include?
How do I terminate my merchant contract?
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Merchant portal
Where can I log in to the Merchant portal?
What is the Merchant portal?
I have forgotten my credentials for the Merchant portal, what should I do?
Where can I find my contract number?
How do I add a new location to the Merchant portal?
How can I change my details or make changes to my contract?
Can I add new users to the Merchant portal?
How do I end my contract?
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Receiving payments
How can I recognize the authenticity of a Lunch or Virike voucher?
What do I do if the payment accidentally goes from the wrong side of the Edenred card?
Can I accept Edenred payments without a payment terminal?
What payment methods are available for each of Edenred benefit?
How do I enter a mobile payment into the POS system?
How do I cancel an Edenred card or mobile payment?
Edenred card payments won't work, what should I do?
Where can I find Edenred logos?
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Payment settlements, reimbursing and billing
How do Apple Pay and Google Pay settlements work?
Merchant: Where can I find the invoices?
I need a copy of the invoice sent by Edenred, what do I do?
Why are we still receiving invoices from you?
How do card payment settlements work?
How do I order more settlement forms for voucher settlements?
How the invoicing of service providers work?
How do I update my invoicing information?
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Online payments
How do I create an e-commerce contract with Edenred?
What should I remember when accepting online payments as an Edenred partner?
What does receiving an online payment require from the merchant?
Edenred Lounari
What do I do if the customer's purchase costs more than the maximum amount of the lunch benefit?
The customer paid for a purchase below the minimum limit of the lunch benefit and wants to cancel the transaction, how do I proceed?
Edenred Virike
I am already an Edenred Virike merchant. Why do I need to register separately as a massage merchant?
What kind of company is a suitable as a Virike merchant?
Edenred Massage
I work as a physiotherapist. Can I join the Edenred massage merchant network?
Why won't a customer's Edenred payment for a massage go through?
My company has several locations. Do I have to make a separate contract with each company offering massage services?
What kind of company is suitable to be an Edenred massage partner?
Who can join the Edenred massage network?
Is physiotherapy included in the massage benefit?
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Edenred Wellbeing
How do I accept the Wellbeing benefit payments?
What kind of company is suitable to join Edenred's Wellbeing network?
How do I register in the Edenred Wellbeing network?
Can the customer receive Kela direct reimbursement for health care treatments paid with Edenred Wellbeing benefit?
I am already part of the dental network, how does Edenred Wellbeing affect me?
I am a physiotherapist, what do I need to consider regarding the wellbeing benefit?
Where can I find payment reports made with the wellbeing benefit?
See more
Edenred Pay mobile payment
Where can I see mobile payments and why are some payments not visible?
Why is the customer unable to make an Edenred Pay mobile payment?
What is Edenred Pay?
