To receive Edenred Wellbeing payments, you must be part of Edenred's partner network. The benefit works with Edenred Pay, Apple Pay or Google Pay mobile payment methods.
Please note:
- You need to be part of to the Edenred Wellbeing partner network in order to accept Edenred Wellbeing payments. You can join our network here.
- If you are already part of for example the Edenred Massage network, you need to join the Wellbeing network separately, as for taxation reasons, Massage and Wellbeing are considered two different benefits.
- A physical Edenred card cannot be used for payments, and it is also not possible to pay bills.
- If the customer does not have enough balance on their Edenred Wellbeing account, they can pay the excess amount with another payment method.
Edenred Pay:
Edenred Pay mobile payment is done through the customer's MyEdenred app. More detailed information on how Edenred Pay mobile payment works can be found here.
You can check Edenred Pay mobile payments in real time in the Merchant portal. When you join our Wellbeing network, receiving Edenred Pay mobile payments is automatically possible. However, if you have previously requested to disable Edenred Pay mobile payments or are experiencing issues with receiving payments, please contact our customer service and we will enable them again.
Apple/Google Pay:
The customer adds their Edenred Wellbeing virtual card to Apple Pay or Google Wallet and pays for the service with their smart device (such as phone or watch). It is easy for the service provider to accept the payment, as it works like any other contactless card payment. You will need a card payment terminal for this. For amounts exceeding the contactless payment limit (€50), the customer's smart device may request additional identification.
Apple and Google Pay payments are regular card payments. Settlements for Edenred card payments are automated, and the settlement does not require any actions from you. You will receive a settlement to your bank account within 24-48 hours, just like when paying with any debit card. Service fees for card payments are billed from you on a separate invoice once a month.
If you do not have a card payment terminal available, you can still receive Edenred Pay mobile payments.