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Support

Beneficiary

Beneficiary

Hi employee! Here you can find support in using your Edenred benefits.

What can you buy with the lunch benefit at the grocery store?

How do I pay with Edenred Pay mobile payment?

Activating card and enabling benefits

Where can I find the activation serial number of my card?

I have not received the Edenred card that was ordered for me, what should I do?

How do I start using the benefits on my new phone?

How long are the balances of Edenred's employee benefits valid?

Can't log in to the Edenred app, what should I do?

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Edenred app

How can I turn off the automatic repeat function of the balance load request?

My balance hasn't loaded. What do I do?

Where can I see my Edenred card transactions?

On which devices and browsers the Edenred app doesn't work?

Why does the Edenred app log me out?

Why can't I find the merchant on the Edenred app?

What is the automatic repeat function?

Where can I see the ongoing error messages?

How do I activate my card?

How do I make a load request or turn off the automatic request for lunch benefit?

Where can I check my balance amount and expiring balances?

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MyChoice

What is MyChoice and how does it work?

Why can't I transfer balance with MyChoice?

Edenred card and making payments

I have lost my Edenred card, what do I do?

Where and how can I use Edenred's payment methods?

Do I need a PIN code to pay with my Edenred card?

Do I need to sign the receipt when I pay with my Edenred card?

How do I know which payment methods the service provider accepts?

I would like to pay for a service covered by my employee benefits, but the service provider does not accept Edenred payment methods?

I have been charged twice. What should I do?

Why is my Edenred card not working?

My name has changed, how do I get a new Edenred card?

Where can I find my card details?

How do I buy or renew the Museum Card?

Can I use my benefits during parental/study leave?

What are the payment limits for employee benefits?

Can Edenred benefits be used to pay abroad?

How long are Edenred cards valid?

How do I pay in an online store?

How do I contact customer service?

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Apple Pay and Google Pay

What is Apple Pay, how do I use it and how do I make payments with it?

What is Google Pay, where can it be used and how do I add my card to Google Wallet?

Where can I pay with Apple Pay or Google Pay?

Which Edenred's payment cards can be added to Apple Pay or Google Wallet?

Why can't I add Edenred payment card to Google Wallet or Apple Pay?

How do I make Edenred card payments with my Apple Watch?

How many Apple or Android devices can I add my Edenred payment cards to?

How do I remove my card from Google Wallet?

Whom should I contact for questions about Google Pay?

Whom do I contact for questions about Apple Pay?

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Edenred Pay

How do I prove a mobile payment to the merchant?

What do I do if Edenred Pay does not work at a location I want to use?

Edenred Lounari

How does Lounari work in Wolt?

I can't add my Edenred card to Wolt/Kotipizza, it says invalid CVC.

How and where can Edenred Lounari be used?

I accidentally paid a lunch payment below the Tax Administration's minimum value and I want to cancel it, what should I do?

My meal costs more than the maximum value of the lunch benefit, what do I do?

How do I spend my entire lunch benefit so that it doesn't fall below the minimum payment limit?

My meal cost less than the minimum value of the lunch benefit, why was I still charged that amount?

Can I use the lunch benefit to pay home delivery fees for food?

Can I use Edenred Lounari to pay for Wolt credits?

Can I pay for my Wolt order with paper lunch vouchers?

Where do I contact for questions about Wolt?

How much money will I save by using my lunch benefit?

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Edenred Virike

For what can Edenred Virike be used?

Are there any payment limits for the Virike benefit?

How can I pay for a sports or cultural service covered by an employee benefit if I do not have enough balance in my Edenred app account?

Can I use my Virike benefit to pay for movie tickets online?

Can the Virike benefit be used for online or remote trainings?

How do I pay for event tickets sold online with Virike benefit?

What should I do if I have paid for an event with Virike but it is cancelled or I can't attend?

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Edenred Massage

What services can the massage benefit be used for?

Can I use Edenred Virike for massage services?

How can I pay for a massage service if I don't have a enough balance in my Edenred app account?

Can the sports and culture benefit be used to pay for massage services?

Can massage benefit be used to pay for physiotherapy services?

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Edenred Transport

Where and how can I use my commuting benefit?

I can't add my Edenred Transport card to the HSL application, what should I do?

How do I add my card to the HSL app and what tickets can I buy?

Can commuting benefit be used to pay for VR tickets?

Can commuting benefit be used to load value on the HSL card?

How do I purchase the auto-renewing saver subscription ticket by HSL?

Can I pay for my HSL mobile ticket with different payment cards if I don't have enough balance on my Edenred Transport card?

How do I use Edenred Transport for city bikes?

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Edenred Wellbeing

Can I get Kela reimbursement for health care visits paid with Edenred Wellbeing benefit?

How do I pay with Wellbeing benefit?

What services are included in the Wellbeing benefit?

Changes in the employment relationship

Can I use the Edenred card from my previous employer?

Can I use my employee benefits if I have been laid off?

What should I do when my employment ends?