Where can I see the ongoing error messages?

We provide information on current disruption notices on our website and platforms affected.

We update the information about possible disruptions here, and keep the customer service bot, Ella, up to date.

If you encounter a problem when using your benefit, please make sure first that the problem is not caused by a problem on the service provider's or employer's side (e.g. the card not working can be caused by the service provider's payment terminal).