Where can I see the ongoing error messages?

We provide information on current disruption notices on our website and platforms affected.

We update the information about possible disruptions on our website and platforms, and keep the customer service bot, Ella, up to date.

If you encounter a problem when using your benefit, please first always make sure that the problem is not on the end of the service provider or employer (e.g. the card not working can be caused by the service provider's payment terminal).