Contact information

From this page, you will find the contact information for customer service and sales, as well as Edenred's address and billing information.

Questions about ordering or using benefits? We're here to help!

Are you looking for Edenred's contact information for beneficiaries, merchants or employers? You can easily find all the information you need on this page! Please note that on public holidays, we are out of office.

Contact information media and materials for stakeholder use can be found in the links below.

For media (in Finnish)
Material bank

Our customer service is experiencing a higher level of contacts

We will respond as soon as possible! If you have sent us a message, please wait patiently. We ask that you do not send a new message regarding the same issue.

Current Employer Update 23.7. Some users are experiencing issues with placing orders in the Ordering tool (note: this does not apply to the new Employer portal). Clear your browser's cache. If the issue persists after this, please send us the necessary order details via email at yritys-fi@edenred.com with the subject line "Urgent load".

Beneficiaries

You can reach our customer service by phone at  09 7594 2848  (lnf/mcf). The average wait time is about 15-20 minutes.

We're here to help:

From Monday to Friday 9.00-13.00.
Our customer care is closed on public holidays.

On our support page, you can find answers to frequently asked questions. You can also contact us using the contact form.

FAQ
Contact form

Have you already asked Ella for help?

You can find the Ella chatbot in the lower right corner of our website. With Ella's assistance, up to 80% of our customers solve their issues!

Remember to accept cookies so you can access Ella.

Merchants

You can reach our customer service by phone at 09 7594 2848 (lnf/mcf). The average wait time is about 15-20 minutes.

We're here to help:

Mon, Wed and Fri 9.00-12.00.
Tue, Thu and on public holidays our customer care is closed.

On our support page, you can find answers to frequently asked questions. You can also contact us using the contact form.

FAQ
Contact form

Employers

Current Employer Update 23.7. Some users are experiencing issues with placing orders in the Ordering tool (note: this does not apply to the new Employer portal). Clear your browser's cache. If the issue persists after this, please send us the necessary order details via email at yritys-fi@edenred.com with the subject line "Urgent load".

You can reach our customer service by phone at 09 7594 2848 (lnf/mcf). The average wait time is about 15-20 minutes.

For Employer Portal enquiries, please contact our dedicated service number at 09 7594 2842  (lnf/mcf).

We're here to help:

Mon, Wed and Fri 9.00-12.00.
Tue, Thu and on public holidays our customer care is closed.

Sales contact information

Not yet an Edenred client or want to change your contract? Call our sales team at 09 7594 2600  (lnf/mcf).

We're here to help:

Mon-Thu 9.00–14.00 & Fri 9.00–13.00 (excl. public holidays)
Our sales phone line is exceptionally closed during week 30 due to the holiday season.

On our support page, you can find answers to frequently asked questions. You can also contact us using the contact form.

FAQ
Contact form

Contact & invoicing information

Edenred Finland Oy

Elimäenkatu 15
00510 Helsinki
Finland

Business ID: 1057825-2

Voucher settlement address

Service provider, deliver the Lunch and Virike vouchers to the following address:

Edenred Finland Oy
PL 1001
30101 Forssa

or order the 100 % insured Pick-up service

Online invoice (primary)

Online invoice address (OVT code): 003710578252
Online invoicing agent: MAVENTA or 003721291126

If you send invoices from the bank network, use the operator ID DABAFIHH instead of the Maventa ID.

Paper invoice

If you do not yet deliver online invoices, paper invoices are to be sent to the postal address:

Elimäenkatu 15
00510 Helsinki
Finland