Contact information

Announcement
Due to high traffic, wait times on phone lines and for email responses may be longer than usual. We apologize for this and will reply as soon as we can.

Problems with MyEdenred? Check solutions for different registration/login issues and card activation instructions

January 16th, Beneficiary
If you receive an email to activate your card, although it is already activated, you can ignore the email and there is no need to contact Customer Care. We apologize for the confusion.

1

Ella chatbot

 You can find Ella chatbot from the chat icon in our website's down right corner. 80 % of our customers solve their problem with the help of Ella!

Please note that you must accept cookies to chat with Ella.

2

Q&A

Here you will find the answers to the most common questions we receive.

FAQ

3

Call us

Our customer service is open:

January's exceptional hours
Monday-Thursday 9.00-15.30
Friday 9.00-13.00
Closed on bank holidays.

09 7594 2848 (lnf/mcf)

Average waiting time 8-10 min.

4

Contact form

If you didn't find an answer from Ella chatbot or FAQ and you're not able to call, contact us using the form.

Beneficiaries
Employers
Merchants

Answer in 2-4 working days.

Contact sales Clients-red

We now have a phone number for employers through which you can contact our sales team in matters related to contracts.

You can call our sales during the following hours:

Monday-Thursday 9-14
Friday 9-13
Closed on bank holidays.

09 7594 2600 (lnf/mcf)

Contact & billing information

Edenred Finland Oy

Elimäenkatu 15
00510 Helsinki
Finland

Business ID 1057825-2

Voucher settlement address

Service provider, deliver the Lunch and Virike vouchers to the following address

Edenred Finland Oy
PL 5
13101 Hämeenlinna

or order 100 % insured Pick-up service

Primary! Online invoice

Online invoice address (OVT code): 003710578252
Online invoicing agent: MAVENTA or 003721291126

If you send invoices from the bank network, use the operator ID DABAFIHH instead of the Maventa ID.

Paper invoice

If you do not yet deliver online invoices, paper invoices are to be sent to the postal address:

Elimäenkatu 15
00510 Helsinki
Finland