Contact forms
You can also contact our customer service through the contact form. The response time is approximately 2-4 business days.
From this page, you will find the contact information for customer service and sales, as well as Edenred's address and billing information.
Fault notification 11.7.
Some customers are experiencing delays in receiving virtual cards and loading balances due to a technical issue. Our team is addressing this as a high priority, and we apologize for the inconvenience. No need to contact customer service; once resolved, cards will be delivered and balances will load automatically.
Need help in implementing the Edenred app?
Check our solutions for registration/login issues and email confirmation, as well as instructions for card activation.
You can find Ella chatbot from the bottom right corner on our website. 80 % of our customers solve their problem with the help of Ella!
Please note that to chat with Ella, you must accept our cookies.
You can reach customer service at 09 7594 2848 (lnf/mcf).
Monday-Thursday 9.00–16.00
Friday 9.00–13.00
Closed on public holidays.
The average waiting time is approx. 5 minutes.
You can reach the sales team at 09 7594 2600 (lnf/mcf) regarding contracts.
Monday-Thursday 9.00–14.00
Friday 9.00–13.00
Closed on public holidays.
You can also contact our customer service through the contact form. The response time is approximately 2-4 business days.
Elimäenkatu 15
00510 Helsinki
Finland
Business ID: 1057825-2
Service provider, deliver the Lunch and Virike vouchers to the following address:
Edenred Finland Oy
PL 5
13101 Hämeenlinna
or order the 100 % insured Pick-up service
Online invoice address (OVT code): 003710578252
Online invoicing agent: MAVENTA or 003721291126
If you send invoices from the bank network, use the operator ID DABAFIHH instead of the Maventa ID.
If you do not yet deliver online invoices, paper invoices are to be sent to the postal address:
Elimäenkatu 15
00510 Helsinki
Finland
Tax Administration has determined employee benefits' tax-free values for 1.1.-31.12.2025.
The lunch benefit's minimum value is 8,60 € and the maximum value is 13,70 € per working day.
Lunch voucher values for 2025: 13,00 € and 13,70 €.
Sports and culture benefits' tax-free limit is 400 € / year per employee.
Virike voucher values are 10 € and 5 €.
Commuting benefits' tax-free limit is 3400 € / year per employee.
Edenred's massage benefit can be offered tax-free for up to 400 € / year per employee.
Edenred's wellbeing benefit can be offered tax-free for up to 3000 € / year per employee.
We offer two alternative services for managing employee benefits.
Choose which one you want to log in to:
Log in to Ordering tool (Ticket On-the-Web)
1. Fill in the order form.
2. Place the pre-filled settlement form in the designated pocket.
3. Use only one packaging envelope per settlement form and the amount of vouchers corresponding to its information. We can insure only the settlement indicated in the form.
4. Make sure you are there to hand over the vouchers at the selected pick-up time.
5. You can track the parcel with your consignment number on Matkahuolto’s website
The Pick-up service requires the use of packaging materials provided by Edenred and comply with the settlement instructions. If the settlement has not been completed in accordance with the give instructions, the Pick-up service driver is not obligated to accept the shipment.
Note! If you have just created your MyEdenred account, you will receive Apple Pay's verification code to your email the following day. If you need the verification code earlier, please contact our customer care by phone.
The automatic top-up request is turned on at the same place where you make a benefit top-up request.
You can check when and how much balance will be loaded into your account next month on the load request page.
If you wish, you can modify the amount of the lunch benefit to be loaded or disable the automatic repeat function. Please note that if changes are made to the settings after the employer has already approved the load request, the modified settings will not take effect until the following month.
If you already belong to Edenred's network but have not yet registered in the Merchant portal, you can do it with just a few clicks!
After confirming your registration, you can start receiving Edenred Pay mobile payments and monitor and update your information in the portal.
All the benefits you are entitled to can be found in the MyEdenred menu. Once you have received your new card, you can activate it by going to the benefits page and selecting card activation. Alternatively, you can also log out and select 'Activate card' from the main page.
The price consists of the monthly fee and the loading fee. Monthly fee is 0,99 € / month / employee.
Employee benefit | Benefit balance loading fee |
Lounari | 2,95 % |
Virike | 5,20 % |
Massage | 5,20 % |
Transport | 5,20 % |
Wellbeing | 5,20 % |
You can find a more detailed price list here.
Note! The service provider must be registered to Valvira.
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