Contact information

From this page, you will find the contact information for customer service and sales, as well as Edenred's address and billing information.

Current topics

Setting the Lounari spending limit

We have informed our clients using the lunch benefit if they need to set a spending limit in the Ordering Tool.  These clients have been notified separately in September–October from the address no-reply@info.edenred.com.

Any questions related to the lunch benefit spending limit or its load settings? Please call our dedicated service number at 09-4245 2595. 

Disruption in Edenred App 19.9.2025

A small number of iPhone users have encountered a "Session expired" error message when trying to log in. We are fixing the issue with high priority. You can find solutions on this FAQ page. We apologize the inconvenience.

Need help in implementing the Edenred app? Check our solutions for registration/login issues and email confirmation, as well as instructions for card activation. 

Our customer service is here to help you

1

Chatbot

You can find Ella chatbot from the bottom right corner on our website. 80 % of our customers solve their problem with the help of Ella!

Please note that to chat with Ella, you must accept our cookies.

2

Support pages

From our support pages you will find answers to our most frequent questions.
FAQ

3

Call us

You can reach customer service at 09 7594 2848 (lnf/mcf).

Employers, Merchants and Delicard customers:

Monday-Thursday 9.00–16.00
Friday 9.00–13.00
(On Tue, 7th Oct, we will close at 10:45 AM due to training. We apologize for the inconvenience.)

Beneficiaries:

Monday-Friday 8.00-16.00

Closed on public holidays.

The average waiting time is approx. 5 minutes.

4

Questions to sales team?

You can reach the sales team at 09 7594 2600 (lnf/mcf) regarding contracts.

Monday-Thursday 9.00–14.00
Friday 9.00–13.00

Closed on public holidays.

Woman sitting at the table on her computer while looking at the camera smiling

Contact forms

 

You can also contact our customer service through the contact form. The response time is approximately 1-3 business days.

 Contact form for employers ›

Contact form for beneficiaries ›

Contact form for merchants ›

Contact & billing information

Edenred Finland Oy

Elimäenkatu 15
00510 Helsinki
Finland

Business ID: 1057825-2

Voucher settlement address

Service provider, deliver the Lunch and Virike vouchers to the following address:

Edenred Finland Oy
PL 5
13101 Hämeenlinna

or order the 100 % insured Pick-up service

Online invoice (primary)

Online invoice address (OVT code): 003710578252
Online invoicing agent: MAVENTA or 003721291126

If you send invoices from the bank network, use the operator ID DABAFIHH instead of the Maventa ID.

Paper invoice

If you do not yet deliver online invoices, paper invoices are to be sent to the postal address:

Elimäenkatu 15
00510 Helsinki
Finland