In this article, you will find solutions to different scenarios.
I am not sure if I have already registered with MyEdenred.
Click 1. 'I have an account', 2. 'Forgot password' and enter your email address. If there is a verified MyEdenred user account associated with this email address, you will receive an email with your username and a link to change your password. If you do not receive the message, please register again by clicking 3. 'Create account'.
I have forgotten my username and/or password.
If you already have existing MyEdenred credentials, click 1. 'I have an account' on the app's homepage, then click 2. 'Forgot password'. Then follow the instructions on the screen.
The password reset link will be sent to the email address registered with MyEdenred. You will also find your username in the same message.
I have changed my password, but I still can't log in.
Is your username correct? You can check your username from the password reset message that was sent to your email.
If the username and new password are correct but login fails, you can re-register with the same username or create a completely new username*.
Click on 1. 'I have an account' in the app and then 2. 'Forgot password?'. After that, on the same page at the bottom, click 3. 'Create account'. Follow the instructions on the screen.
*We strongly recommend using a personal email address (instead of a work email). This way you'll have access to your email even during possible absences and you can always log in to the application with the same credentials, even if you change employers.
I am not receiving the password reset link in my email.
The link will be sent to the email address registered with MyEdenred. If you have multiple email addresses, please check those as well, including your spam and other folders.
If the password reset message cannot be found, you can re-register with the same username or create a completely new username*.
Click on 1. 'I have an account' in the app and then 2. 'Forgot password?'. After that, on the same page at the bottom, click 3. 'Create account'. Follow the instructions on the screen.
*We strongly recommend using a personal email address (instead of a work email). This way you'll have access to your email even during possible absences and you can always log in to the application with the same credentials, even if you change employers.
I am the contact person for our company and I also have user credentials for the Employer portal.
It is not possible to use the same user credentials for both MyEdenred and the Employer portal. Please change your username on the Employer Portal side (it does not need to be an email address).
I don't have an email address, how do I log in or register for the app?
If you already have existing MyEdenred credentials, you can log in with those.
If you are a completely new user, you will need an email address to register.
I don't own a smartphone, how can I use MyEdenred?
You can use the web version at myedenred.fi.