The balance is loaded by your employer. Contact the person responsible for your company's employee benefits, they can check if you have been on the order list.
When you make a balance top-up request, please always remember to finalize the changes by clicking the "Submit" button. This ensures that the changes you’ve made are saved. If you already have an existing request, a notification will appear at the top of the page.
Please also note the deadlines set by your company for making balance top-up requests. If the request is not made on time, the balance will automatically transfer to the following month. This also applies to situations where changes are made to the original request after the deadline. The text at the bottom of the balance top-up request page indicates the deadlines set by your employer, so please check them carefully.
If you are unsure whether you are on the top-up list, you can confirm this in advance with your employer if needed.