In this article, you will find solutions to various situations.
Choose the option that best suits your situation:
I am not sure if I have already registered with the Edenred app.
I have forgotten my username and/or password.
I have changed my password, but I still can't log in.
I am not receiving the password reset link in my email.
I cannot confirm my email address.
Service currently not available.
Wrong credentials. Your email needs to be confirmed before first login.
The data you've provided is incorrect or already in use.
I don't have an email address, how do I log in or register for the app?
I don't own a smartphone, how can I use the Edenred app?
I am not sure if I have already registered with the Edenred app.
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
If there is a verified Edenred app user account associated with this email address, you will receive an email with your username and a link to change your password.
3. If you do not receive the message, go back to the password recovery page and click 'Reset your account' (in some app versions, it may say 'Create account') in the bottom of the page.
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
I have forgotten my username and/or password.
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
If there is a verified Edenred app user account associated with this email address, you will receive an email with your username and a link to change your password.
I have changed my password, but I still can't log in.
Is your username correct? You can check your username from the password reset message that was sent to your email.
If the username and new password are correct but login fails, you can reset your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
I am not receiving the password reset link in my email.
The link will be sent to the email address registered with the Edenred app. If you have multiple email addresses, please check those as well, including your spam and other folders.
If the password reset message cannot be found, you can reset your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
Service currently not available.
If you also act as your company's contact person for employee benefits and receive the message 'The service is currently unavailable,' you can check the solution to the situation here.
If you are solely in the role of a beneficiary, you can reset your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
Session expired.
If your username contains the letters ä or ö, please set an email address* as your username with the account reset instructions below.
If you still receive the same error message, even if your username does not contain the letters ä or ö, you can reset your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
Wrong credentials. Your email needs to be confirmed before first login.
There can be three reasons for this error message:
- When registering, the email address must be confirmed within 24 hours. If the confirmation has not been completed, unfortunately, you will not receive password reset messages either.
- Your account may have been locked after multiple unsuccessful login attempts. We recommend waiting at least half an hour before trying again.
- It is also possible that the password is incorrect.
Try resetting your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
The data you've provided is incorrect or already in use.
The error may be due to that the registration has been left incomplete either in the old or the new Edenred application. Please try the following steps:
1. Go to myedenred.fi.
2. Enter your username and password, and select 'Log in'.
3. A notification box will appear, allowing you to send yourself a new confirmation email.
4. Open your email inbox on your phone and check for the received confirmation email. Remember to check your spam folder if necessary!
5. Once your username is successfully confirmed, you can log into the Edenred app from 'I have an account'.
If you are unable to send yourself a new confirmation email, go back to the app and reset your account with the following instructions:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
I am the contact person for our company and I also have user credentials for the Employer portal/Ordering tool.
It is not possible to use the same user credentials for both Edenred app and the Employer portal/Ordering tool.
If you are using the Employer portal, change your username in the Profile section at the top right of the Employer portal. The username for the Employer portal does not need to be an email address.
If you are a user of the Ordering tool, you can change your Edenred app username using the instructions below. Please note that the Edenred app's username must be an email address.
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
I don't have an email address, how do I log in or register for the app?
If you already have existing Edenred app credentials, you can log in with those.
If you are a completely new user, you will need an email address to register.
I don't own a smartphone, how can I use the Edenred app?
You can use the web version at myedenred.fi.