Why can't I transfer balance with MyChoice?

Check these steps if you are unable to transfer balance between your benefits:

  • Has your employer activated the feature for you?
  • Do you have at least two of the following benefits: Massage,  Virike (sports and culture), Transport and Wellbeing benefit? Please note that you can't transfer balance from/to the lunch benefit due to taxation reasons.
  • Have you activated your benefits on MyEdenred? You can see the inactive benefits on the homepage of your MyEdenred account.
  • Have you already exceeded the maximum tax-free limits set by the Finnish Tax Administration? The app will notify if this happens.
  • Does the benefit you are transferring from have enough balance?
  • Have you already done five MyChoice transfers in 30 days? A transfer "is released" 30 days after the first transfer. You can follow your transfers from your MyEdenred's transactions.

If it is about the first point, please contact your employer.