Check these steps if you are unable to transfer balance between your benefits:
- Has your employer activated the feature for you?
- Do you have at least two of the following benefits: Massage, Virike (sports and culture), Transport and Wellbeing benefit? Please note that you can't transfer balance from/to the lunch benefit due to taxation reasons.
- Have you activated your benefits on MyEdenred? You can see the inactive benefits on the homepage of your MyEdenred account.
- Have you already exceeded the maximum tax-free limits set by the Finnish Tax Administration? The app will notify if this happens.
- Does the benefit you are transferring from have enough balance?
- Have you already done five MyChoice transfers in 30 days? A transfer "is released" 30 days after the first transfer. You can follow your transfers from your MyEdenred's transactions.
If it is about the first point, please contact your employer.