Mobile payment went to the wrong merchant, how can I cancel it?

Contact the merchant where the incorrect payment was made. They can either provide a service equivalent to the amount or cancel the extra payment within 24 hours through the Merchant portal.

If you would like the payment to be canceled instead of receiving a service equivalent to the amount, and more than 24 hours have passed since the transaction, please ask the merchant to contact us via email at kumppanit-fi@edenred.com. Please note that we cannot process the payment cancellation request solely based on the payer's request due to the risk of misuse.

To process the payment cancellation, we need the following information:

- Payer's name
- Payer's employer (this helps us connect to the correct person in case there are multiple individuals with the same name in our system)
- Payment date and amount