Ordering and enabling employee benefits
      Back to home
      1. Support
      2. Employer
      3. Ordering and enabling employee benefits

      Ordering a replacement card - how and when to do it?

      Order a replacement card, when an employee has lost their card or if the card is defective.

      Please note our current price list when ordering a card.

       

      If you use the Ordering tool:

      If you want to renew the card in the middle of its validity period, you can order a replacement card from the 'Employee management' tab. (See images below.)

      1. Go to 'Employee management'.
      2. Select 'Employees'.
      3. Find the person's details.
      4. Click Edit (pencil icon).
      5. Check the details.
      6. Click 'Re-issue'.

       

      TOW_re-issue card_ENG

       

      If you use the Employer portal:

      No physical cards are ordered through the Employer portal, only virtual cards. Virtual cards will be renewed automatically 15 days before the card expires.