A temporary disruption may occur to a small number of users, such as in ordering cards or balance. See below for instructions. (Added 07/24)
If you are experiencing problems with for example ordering cards or balance through the Ordering Tool (Ticket On-the-Web), try the following:
Ctrl + F5 in short: a keyboard combination that reloads the browser session, clearing the cache.
Incognito in short: Incognito mode or private browsing is a setting in a web browser that allows local data (history, passwords, and cookies) on a computer to not be automatically saved.
Using Incognito mode in Chrome:
1. Open Chrome on your computer.
2. Select the three dots in the upper right corner and choose "New Incognito Window".
3. Select "New incognito window" from the drop-down menu.
4. A new window opens. Check if there is an incognito icon in the upper corner labeled Incognito.
Using Incognito mode on Edge:
1. Open Edge.
2. Select "Settings" and "Add" from the three dots in the upper right corner.
3. Open "New InPrivate Window".
Closing incognito mode.
Close the pop-up window.
If you need additional assistance, please call us and we will help you!
We apologize for the inconvenience caused and we are doing our best to fix the problem as soon as possible.