First, check that your MyEdenred username does not contain ä ö characters or empty spaces, and that your username matches your Wolt/Kotipizza username.
Here’s how to create a new MyEdenred username if needed:
Click on 1. 'I have an account' in the app and then 2. 'Forgot password?'. After that, on the same page at the bottom, click 3. 'Create account'. Follow the instructions on the screen.
*We strongly recommend using a personal email address (instead of a work email). This way you'll have access to your email even during possible absences and you can always log in to the application with the same credentials, even if you change employers.
After you have created a new MyEdenred user account that matches your Wolt/Kotipizza credentials, follow these instructions in the MyEdenred app:
1. If you are in the Confirm connection step (2/5), click on your username in the upper right corner and log out.
2. Start connecting your Edenred account (step 1/5) by logging in with your new MyEdenred credentials.