First, check that your Edenred application username does not contain ä ö characters or empty spaces. When selecting Edenred as your payment method on Wolt/Kotipizza's online store, please ensure that your username is the same as in the Edenred app.
Here’s how to create a new Edenred application username if needed:
1. Open the Edenred app and select 'I have an account'.
2. Choose 'Forgot password?' and enter your email address.
3. At the bottom of the password recovery page, click Reset your account (in some app versions, it may say 'Create account').
4. Follow the instructions on the screen. The email address you enter at this stage will become your username.*
*We recommend using a personal email address instead of your work email. This way, you can access the app even during absences and log in with the same credentials even if you change employers.
Please note that you will need the serial number of your Edenred payment card (10 digits) to reset your account. You can find it in your email or on the back of your physical card. If you have multiple Edenred benefits, you can use any of your serial numbers. If you can't find it, our customer service can assist you by phone. Contact details can be found at edenred.fi/contact-us .
After you have created a new Edenred application username, please follow the instructions below for Wolt/Kotipizza's online store:
1. If you are in the Confirm connection step (2/5), click on your username in the upper right corner and log out.
2. Start connecting your Edenred account (step 1/5) by logging in with your new Edenred application credentials.