If you cannot log in to your account, follow the instructions to change your password or create new MyEdenred credentials.
If you have forgotten your password or username:
When you open the MyEdenred login page, you will find the section 'Forgot your password or username?'. Fill in the email address you registered your MyEdenred account to and you will receive the link where you can change your password in your email.
Note! You can find your MyEdenred username from the same email. Please check first that you have entered your username correctly.
If you do not receive the email, please check your spam folder and other folders.
If you are unable to change your password or for any other reason you are unable to log in to your MyEdenred account, please return to the login page and create new credentials by reactivating your card:
1. Select 'Activate card'.
2. Enter your card's 10-digit activation serial number and your Finnish social security number.- The virtual card's activation serial number can be found from the email sent by Edenred Finland. (Massage, Transport and Dental cards are only virtual.)
- The physical card's activation serial number is behind the card next to the CVC code.
If you don't have your activation serial number, you can call our customer service and we can provide it to you. Due to data security we cannot provide it by email.
3. Select the option 'Sign up' and create a new username and password. If needed you can also change your email address. Please note that your new username has to be different from the ones you have previously used.
4. Verify your email address through the link sent by email. If you don't verify your email address password reset messages will not arrive.
And don't worry, despite reactivating the card your balance will remain on the card.