Check these steps if you are unable to transfer the balance between your benefits:
- Has your employer activated the feature for you?
- Do you have at least two of the following benefits: massage, sports and culture, commuting and dental benefit? Please note that you can't do balance transfers from/to the lunch benefit due to taxation reasons.
- Have you activated the payment cards for the benefits you use on MyEdenred? (physical/virtual Edenred card, physical/virtual Edenred Transport card, virtual Edenred Massage card, virtual Edenred Wellbeing card)
- Have you already exceeded the maximum tax-free limits set by the Tax Administration?
- If you have received in the current year 400€ of Virike benefit from your employer, 3,400€ of the Transport benefit, 400€ of the Massage benefit or 3000€ of the Wellbeing benefit you cannot transfer more money to that account.
- Does the account you are transferring from have enough balance?
- Have you already transferred your balance 5 times in 30 days? A transfer "is released" 30 days after the first transfer. You can check your transfer from your MyEdenred's transactions.
If none of the above answers your question, please contact your employer.