Accessibility Statement
Edenred's commitment
Edenred Finland Oy is committed to ensuring that its websites, mobile applications, intranet, extranet and software comply with the Finnish Act on the Provision of Digital Services (306/2019).
We value inclusion and diversity and aim to ensure that our website is accessible and usable for everyone, including people with disabilities.
As part of this digital accessibility approach, we collaborate with Accessiway S.r.l.
We are firmly committed to a web for all. With a long-term and responsible vision, we aim to fully meet regulatory requirements, particularly the European standard EN 301 549.
Accessibility assesment
The accessibility of this website has been assessed through an accessibility audit carried out by Accessiway S.r.l., complemented by an internal self-assessment. The evaluation is based on the WCAG 2.1 Level A and AA success criteria and the EN 301 549 standard.
Compliance status
The Edenred.fi website is partially compliant with accessibility requirements.
Non-accessible content
The content listed below is not accessible for the following reasons.
Non-compliance
C.11.1.1.1.1 – Some non-text content presented to users does not have a text alternative serving the equivalent purpose
The website contains images, icons, and logos whose text alternatives are missing, inaccurate, or consist of technical file names. In addition, some decorative images are exposed to assistive technologies even though they should be hidden from them.
C.11.1.3.1.1 – In some cases, information, structure, or relationships conveyed through presentation cannot be programmatically determined
The website contains deficiencies in heading structures, table markup, form grouping, tab structures, and semantic implementation. In some cases, relationships presented visually are not conveyed to assistive technologies.
C.11.1.4.3 – The visual presentation of text and images of text does not always meet the required minimum contrast ratio
The website contains text, links, error messages, and buttons whose contrast against the background does not meet WCAG requirements. This may make content more difficult to read, particularly for users with low vision.
C.11.1.4.11 – The visual contrast of some essential user interface components does not exceed a 3:1 ratio against adjacent colors
Some form field borders, focus indicators, sliders, and other user interface elements do not sufficiently stand out from their backgrounds or surrounding elements.
C.11.1.4.13 – Content appearing on hover or focus does not fully meet accessibility requirements
Certain tooltips disappear too easily and cannot always be dismissed using the keyboard or accessed in an accessible manner.
C.11.2.1.1.1 – Some functionality cannot be operated using a keyboard
The website includes tab components, accordion menus, calculators, tooltips, buttons, and form elements that cannot be fully operated using only a keyboard. In some cases, functionality depends on mouse interaction.
C.11.2.4.1 – Mechanisms for bypassing repeated content are not available throughout the website
Not all pages provide a "Skip to main content" link or an equivalent mechanism for bypassing repeated navigation elements.
C.11.2.4.2 – Not all pages have a descriptive page title
The search results page lacks a descriptive HTML page title. In addition, a PDF document is missing a document title.
C.11.2.4.3 – Focusable components do not always receive focus in an order that preserves meaning and operability
Focus order issues exist in areas such as the cookie banner, mobile menu, filters, and certain form components. Users may need to navigate through page elements in a non-logical sequence.
C.11.2.4.4 – The purpose of links is not always clear from the link text or its context
The website contains several links such as "Learn more", "Read more", and "Show on map" whose purpose may not be sufficiently clear to users of assistive technologies.
C.11.2.4.7 – Keyboard focus is not always visible
On some buttons, menus, and form components, keyboard focus indicators are either insufficiently visible or not visible at all.
C.11.3.3.1 – Errors are not always identified or described clearly enough
Some forms contain inadequate error messages or fail to present them clearly when form submission is unsuccessful.
C.11.3.3.2 – Content requiring user input does not always provide labels or instructions
Required field indicators, instructions, and form labels are not always adequate or programmatically associated with form controls.
C.11.4.1.2.1 – User interface components do not always have correct or defined names, roles, states, properties, or values
The website contains components with incomplete semantic implementation. Issues occur in tabs, modal dialogs, accordions, search functions, maps, filters, forms, and buttons. As a result, assistive technologies may not always be able to convey component purpose or state to users.
C.11.4.1.3.1 – Status messages are not always presented in a way that can be interpreted by assistive technologies without moving focus
Changes in dynamically updated content, such as search and filtering results, are not always communicated to assistive technologies in an accessible manner.
Exemptions for Disproportionate Burden
No content to report.
Content Not Subject to Accessibility Requirements
No content to report.
Test environment
Operating systems:
- Apple macOS (The latest version available on 20.5.2026)
- Microsoft Windows (The latest version available on 20.5.2026)
- Apple iOS (The latest version available on 20.5.2026)
- Google Android (The latest version available on 20.5.2026)
Linux was not included in testing because its use among users of assistive technologies is currently limited.
Browsers and Software
Testing was carried out using the latest available browser and software versions on the operating systems listed above:
- Google Chrome
- Microsoft Edge
- Safari
- Adobe Acrobat Reader / Preview on macOS (PDF documents only)
Tools to Evaluate Accessibility
- Built-in accessibility settings provided by operating systems (colors, contrast, captions, and other visual adjustments)
- Mouse emulation tools, screen magnifiers, on-screen keyboards, and enhanced keyboard settings
- VoiceOver (Apple systems)
- TalkBack (Android systems)
- NVDA (latest version) on Windows
- JAWS (second most recent version) on Windows
Website pages tested during the accessibility assessment
The accessibility assessment has covered at least the following key pages and functionalities of the website:
- Homepage
- Contacts
- Legal
- Search Results
- About Us
- News
- Our Solutions
- Payment methods
- Savings Calculator
- Merchant Search
- Price list
- Pick up service
- Taxation of employee benefits
- Request offer
- Order online
- Cashier Guide 2026 PDF
Feedback and contact
If you are unable to access any content or service, or if you identify an accessibility issue, you may contact the team responsible for accessibility at Edenred Finland Oy by email at ERFI-MarketingTeam@edenred.com.
You will receive guidance on accessible alternatives or may request the content in another accessible format.
We process accessibility feedback as quickly as possible and aim to respond within 14 days.
Accessibility oversight
The Finnish Transport and Communications Agency (Traficom) supervises compliance with accessibility requirements.
If you encounter accessibility issues on this website, please first provide feedback to us.
If you are not satisfied with our response, or if you do not receive a response within 14 days, you may submit a request for clarification or a complaint to the Finnish Transport and Communications Agency (Traficom).
Finnish Transport and Communications Agency (Traficom)
Digital Accessibility and Compliance Unit
saavutettavuusvaatimukset.fi/en
saavutettavuus@traficom.fi
Phone: +358 29 534 5000 (switchboard)
This statement was drafted on 12.08.2026 for the edenred.fi website.
This statement was last updated on 24.09.2026.
It is valid from the date of publication, must be updated after 3 years, following major modifications of the website, or 18 months after a new version of the reference framework.