Terms of use of the Edenred Merchant portal (from 17.5.2024)

These terms of use of the Edenred Merchant Portal shall enter into force when the Service Provider registers as the user of the Edenred Merchant Portal for the first time.

1. Definitions

’Cards’ shall mean all of Edenred’s card-based solutions encompassed by the Agreement.

’Service Provider’ shall mean a company or an entrepreneur that has concluded an Agreement with Edenred.

’Edenred Card’ shall mean the Beneficiary’s personal Edenred Solution combining the features of the Edenred Lounas and Edenred Virike Solutions.

’Edenred Dental’ shall mean the Beneficiary’s personal Edenred Solution including MyEdenred Mobile issued by PrePay Technologies Ltd, a company belonging to the Edenred Group, under a license granted by MasterCard International Incorporated. Edenred administers the Edenred Dental Solution, valid in Finland and that may only be used to purchase dental care services from Service Providers belonging to a limited network of establishments that accept the Edenred Dental Solution. 

’Edenred Lounari and Edenred Lounari Value Voucher’ shall mean a personal Edenred Solution valid in Finland and that may only be used to purchase prepared meals in restaurants, cafeterias and other food establishments belonging to a limited network of food establishments that accept the Edenred Lounari Solution.

’Edenred Massage’ shall mean the Beneficiary’s personal Edenred Solution including MyEdenred Mobile issued by PrePay Technologies Ltd, a company belonging to the Edenred Group, under a license granted by MasterCard International Incorporated. Edenred administers the Edenred Massage Solution, valid in Finland and that may only be used to purchase massage services from Service Providers belonging to a limited network of establishments that accept the Edenred Massage Solution. 

’Edenred Mobile’ shall mean all mobile application and/or online-based Edenred Solutions.

’Edenred Solution or Edenred Solutions' shall mean all present and future pre- and post-paid solutions issued and/or managed by Edenred, intended for the payment of the Beneficiary’s meal-, sports- and/or cultural services, massage-, dental-, and/or commute benefits. Edenred Solutions may be used only in Service Providers’ places of use for the purchase of products and services that are defined in the Edenred Solutions’ contract terms and terms of use. Edenred Solutions are Targeted Payment Instruments.

’Edenred Transport shall mean the Beneficiary’s personal Edenred Solution, valid in Finland and that may only be used to purchase work commuting services from service providers belonging to a limited network that accept the Edenred Transport Solution.

’Edenred Virike and Edenred Virike Value Voucher’ shall mean the Beneficiary’s personal Edenred Solution, valid in Finland and that may only be used to purchase sports and cultural services from service providers belonging to a limited network that accept the Edenred Virike Solution.

’Mobile Payments’ shall mean all mobile application and/or online-based Edenred Solutions encompassed by the Agreement.

‘Merchant Selection Tool’ means a digital tool for Clients to choose Service Provider(s) for Massage and/or Dental benefit for Clients’ employees and for Client to create agreements as per the Finnish Tax Authorities’ regulatory framework.

’Value Vouchers’ shall mean all voucher-based Edenred Solutions encompassed by the Agreement.

‘Merchant Portal or Online Service’ shall mean any application or service offered by Edenred allowing the Service Provider to obtain information regarding the Edenred-issued Edenred Solutions and/or Additional Services received by them.

2. Purpose and scope of application of the terms of use

By accepting the Terms of Use, an individual is granted rights of use to the Edenred Merchant Portal, where the legal representative of the Service Provider may conclude an agreement with Edenred Finland Oy and/or as a member of the Edenred network sign-in as a service user.

The registration of an agreement affirmed by Edenred Finland Oy and/or a Service Provider belonging to Edenred’s network automatically enables the reception of Edenred Solutions, as well as the utilisation and ordering of any additional services offered by Edenred.

3. User id and password

The Service Provider shall be solely responsible for the utilisation and confidentiality of the user ID and password to the Edenred Merchant Portal. The user ID and password shall be strictly confidential, and must not be disclosed to any third parties. The Service Provider shall be liable for all use occurring under the user ID and password, as well as for orders made based on same until Edenred is requested to block access to the user account.

The Service Provider shall forthwith notify Edenred, in case the Service Provider detects 2unauthorized signing-in into their user account, if a third party has become privy to the user ID or password, or if it has been lost, or if for some other reason these must be changed or deactivated.

Edenred shall have the right to cancel the Service Provider’s user account without any separate warning, if Edenred has justified cause to suspect that the account is being misused.

4. Edenred mobile acceptance service

The Service Provider agrees to process the Mobile Payments received by it in accordance with the instructions on Mobile Payments published on the Website. The Mobile Payment transactions are processed and verified by a Service Provider belonging to the Edenred group, PrePay Solutions Ltd (”PPS”).

In order to be able to process and monitor Edenred Mobile transactions, the company needs to have a functioning Internet connection. Monitoring of Mobile Payments takes place by means of logging into the Online Service.

The security elements built into the Edenred Mobile Solution prevent misuse, liability for inspecting the correctness of the security elements shall in the purchase situation lie with the Service Provider.

Edenred shall reimburse the received Mobile Payments to the Service Provider in accordance with the valid reimbursement schedule. The valid reimbursement schedule shall be published in the Online Service, or separately on the Website. Edenred shall have the right to refrain from carrying out the reimbursements due to the Service Provider in relation to the reimbursements of Edenred Mobile transactions effected in violation of the guidelines, or unrecorded due to causes attributable to the Service Provider’s carelessness.

Edenred shall deduct from the reimbursement the service fee in accordance with its price list in force from time to time. The valid price list shall be published on the Website. Service fees may vary depending on the Edenred Solution. Any other charges and fees, terms of payment and terms of invoicing shall be determined on the Website, or separately in writing.

5. Usage restrictions

Edenred shall have the right to temporarily restrict the use of the Online Service at any time, or to block it permanently, in case Edenred has a justified cause to suspect that the Service Provider is utilising the service in violation of the terms and conditions.

6. Update and maintenance

Edenred shall have the right to suspend the use of the service, without incurring any liability to indemnify the Service Provider, in case this is necessary due to the maintenance, repair or development of the service, or if there is other justified cause for the suspension. To the extent possible, Edenred shall inform the Service Provider in advance of any outages in the service.

Taking into account the development within the industry and of its own operations, Edenred shall have the right to modify the services pertaining to the acceptance of

Edenred Solutions, Internet services and Additional Services as well as the method of implementation of same, in such a manner, however, that the overall level of the services is not reduced. Furthermore, Edenred shall have the right to modify the service, if the modification is attributable to a law, decree, authority regulation or ruling.

7. Service provider's communications with Edenred and changes to information

The Service Provider shall promptly notify Edenred of all such changes in its contact details or other information and/or of changes in circumstances (including the Service Provider’s insolvency) that could impact the Agreement between the Parties or the service provided by Edenred. The Service Provider shall be liable for the correctness of the information it provides to Edenred, and Edenred shall not be obligated to verify or supplement any information provided to it. The Service Provider shall send notices to Edenred via the Website.

In the case of such changes in the Service Provider’s information, it shall promptly notify Edenred thereof either by filling out the form on the Website intended for the purpose, or by communicating the changes via the Online Service.

8. Edenred'd communication with the service provider

Edenred shall provide the Service Provider with notices pertaining to the Agreement and the service provided by it in the Online Service, or on the Website, or by email or mail, to the address notified to Edenred, the postal service or the authorities.

The Service Provider shall be deemed to have received and understood the notices provided by Edenred to the Service Provider latest on the seventh (7th) day of the notice being available to the Service Provider in the Online Service or on the Website, or of being sent to the Service Provider’s email, or an address notified to Edenred, the postal service or the authorities.

9. Data processing and data security

The Service Provider acknowledges that as part of the Mobile Payment acceptance services, or as part of Online Services, the Service Provider may obtain a viewing right to the personal data of persons using the service, or such personal data may otherwise be disclosed to the Service Provider in connection with the services. The Service Provider shall have the right to review or otherwise process said personal data solely for the purpose and in the scope necessary for the purposes of processing and reimbursement of the payments received by the Service Provider. The Service Provider shall not have the right to exploit or process such personal data for any other than the aforementioned purpose.

Both Parties undertake to process and safeguard the personal data processed in connection to the use of the Online Service and that of the Service Provider’s personnel in accordance with the applicable regulations and in particular

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or ‘GDPR’), it being understood that the Service Provider and Edenred are separate data controllers.

All users of the Merchant Portal have to read and accept Edenred’s privacy notice and these Terms of Use and the General Terms and Conditions, that set out the processing of personal data.

Edenred informs on its processing of personal data in Edenred’s privacy notice which is available on the Website and in the portal.

The Service Provider agrees to abide by the statutory requirements pertaining to the Edenred Solutions acceptance services, or otherwise to Internet services, and to ensure the confidentiality of personal data processing, as well as the secrecy of data. The Service Provider shall be solely liable for ensuring that the equipment employed in the utilisation of the services meets sufficient security requirements pertaining to information technology and that the Service Provider’s personnel has been sufficiently inducted into the confidential processing of personal data. The Service Provider shall be obligated to ensure that no third parties have access to personal data.

All data pertaining to the Service Provider shall be collected and registered by Edenred. Edenred shall utilise the Service Provider’s information in accordance with the privacy policy, including, without limitation, handling and managing the customer relationship, as well as for marketing purposes.

10. Rights of Edenred and of the service provider and limitations of liability

Edenred shall not be liable for the functioning of the software required to utilise the Edenred Merchant Portal, or for any indirect or consequential loss or damage incurred by the Service Provider as a result of any defects or disruptions in the Edenred Merchant Portal, such as lost profits, lost market shares, loss of turnover, business, production or goodwill.

Edenred shall not be liable for any outages, viruses, disruptions in telecommunications caused by technical malfunctioning, maintenance or installation works, or any alteration or loss of information or any similar damage caused by same.

Edenred shall not be liable for any defect, delay or damage caused by such unusual or unforeseeable cause beyond Edenred’s control and the consequences of which could not have been avoided with reasonable diligence.

11. Rights of use and intellectual property rights to the Edenred Merchant portal

Edenred and/or third parties are the owners of all the intellectual property rights pertaining to the Edenred Solutions, along with all the rights pertaining thereto, as well as all trademarks and other intellectual property rights belonging to Edenred, and no intellectual property rights are being transferred to the Service Provider by virtue of the Agreement. The Service Provider and the Beneficiary shall have the right to utilise the Edenred Solution in accordance with these General Terms and the terms of use and guidelines applicable from time to time.

Any, even partial, copying, use, reproduction, lending, other transmitting as well as any other commercial exploitation of the material available via the Edenred Merchant Portal in any form whatsoever without Edenred’s written consent is prohibited.

12. Miscellaneous

The Service Provider shall be liable in full for any damage caused to the service providers or to a third party as a result of the Service Provider utilising the service and the material contained by same in violation of these terms and conditions, valid legislation, authority regulations or good practice.

The Service Provider shall be liable for not transmitting information or otherwise utilising the Edenred Merchant Portal unlawfully.

Edenred shall have the right at any time to publish and update guidelines directly binding upon the Service Provider on its Website.

12.1. Offering Services for Edenred solutions

When Merchant has registered their Point of Sale(s) as part of Edenred Massage and/or Edenred Dental network all of Merchants Points of Sales at Edenred Massage and/or Edenred Dental network are automatically available under list of Service Providers for choosing and defining for Clients at Merchant Selection Tool. At Merchant Selection Tool the Client

1. chooses and defines in accordance with the Guidelines from Edenred’s list of Service Providers such service providers from which the Client shall acquire services and/or in which the Clients employees shall utilize Edenred Solutions, and
2. authorizes, when choosing service providers in accordance with what has been stated above in point 1, Edenred to, on behalf of the Client, conclude and manage an agreement which is entered into with service providers designated by the Client for the purpose of producing a service to the Client. For the sake of clarity, it is stated that the authorization is required only in case no valid agreement exist between the Client and the chosen Service Providers.

The agreements will be concluded by utilizing the Merchant Selection Tool and they can be reviewed in the same tool. Merchant can view at Merchant Selection Tool which companies have made contract with the Merchant. For more information on this please contact your Edenred contact person.

Credentials for Merchant Selection Tool are the same as credentials for Edenred Merchant Portal.