This is how you activate your card:

1. Download MyEdenred application from your app store or go to www.myedenred.fi 
2. Open MyEdenred application and choose “Activate card”
3. Enter the 10-digit serial number from the back of the card and your identity number
4. Sign up to MyEdenred service where you can
   • check your benefit’s balance and transaction history
   • pay with your mobile phone
   • update your contact information
   • send a top up request for your employer (if your employer has enabled this feature)
   • send a tip of sport or recreational place where you would like to use your benefit

In MyEdenred-application or at www.myedenred.fi. Your employer will top up the balance, and load cycle usually goes hand in hand with salary payment. You will receive more precise information about the upload and timetable from the person who is responsible from employee benefits in your company.

Validity period of cards is 24 months from their order date. You can see the validity from the front side of your card. Your company’s contact person receives information about expiring cards and is able to order new cards.

Lunch-, recreational-, cultural and transport benefit balance is valid two years since the balance top up. You may check the expiring balance from MyEdenred-application or at www.myedenred.fi. After the card has been dismissed (during layoff for instance), the balance validity is dependent upon the employer; 30 days unless corrective measures are made.

Card can be used in 14.500 restaurants and in 7.000 sport- and cultural places belonging to Edenred acceptance network around Finland. You may search places here. Recreational and cultural benefit is voluntary, tax exempt benefit for sports- and cultural activities.

You may block the card by contacting Edenred Finland’s customer service Mo-Fri 9am to 4pm (09) 7594 2848. Afterwards kindly contact your employer to order a new card.

Please check from MyEdenred- service, that your address details are correct for receiving the new card.

No, you use your card without PIN code. Just insert the card to payment terminal and accept the payment by signing the receipt.

You can use Edenred cards and Ticket Duo cards with  contactless payment.  You have to sign the receipt also when using contactless payment.