Support
for employees

Support
for employees

Employees’ frequently asked questions

On this page you will find help and support for employees.

Support for employers ›             Support for merchants ›

Activating the Edenred card and using the benefits

How do I activate my card?

You can activate your card in MyEdenred in no time, just follow these easy steps:

  1. Download MyEdenred Finland application from your app store or go to www.myedenred.fi
  2. Open MyEdenred app and choose “Activate card”
  3. Enter the serial number from the back of the card and your social security number
  4. Sign up to MyEdenred and you can:
    • Check your balance and latest transaction
    • Pay with EdenredPay
    • Change your contact information
    • Check your card details in order to add your card as a payment method to another app
    • Request top-up if you employer allows it
    • Hint us places where you would like to use your benefit
Can I use Edenred’s benefit cards from two different employers at the same time?

Yes. If you have changed work place, you can activate new card and register it with a different username, which you specify at MyEdenred service. Card benefits and MyEdenred usernames are always employer specific.

I have lost my card, what to do?

You may block the card immediately by contacting Edenred Finland’s customer service Mo-Fri 9am to 4pm (09) 7594 2848. Afterwards kindly contact your employer to order a new card. Please check from MyEdenred, that your address details are correct for receiving the new card.

I have changed my name, how do I get a new card?

Please ask the person in charge of your company’s employee benefits to update your information in the Edenred system and order a new card for you.

I have been ordered a card but have not received it, what do I do?

Contact your employer, make sure the address is correct, and order a replacement card. If the card is returned to Edenred, we are always in contact with the employer.

I already have a card from the previous employer. Can I keep it in use or can the balances be transferred to a new card?

The Edenred card is always employer-specific. You can have two cards in use at the same time, but the old card and the associated card account cannot be transferred to another employer. The benefit granted by the previous employer cannot be transferred to a card issued by the new employer, but the cards must be used in parallel.

MyEdenred IDs, as well as Edenred cards, are employer specific. That is, when you receive a card from a new employer, you will need to create new MyEdenred IDs. This also allows you to use the former and new employer cards in parallel when both have their own IDs.

What do I do when my employment ends?

Check with your employer how long you will have time to use the card at the end of your employment. Also, update your personal email address with MyEdenred so that you can sign in there even after your old work email closes.

Benefit balance and validity

Where can I check my balance?

In MyEdenred-application or at www.myedenred.fi. Your employer will top up the balance, and load cycle usually goes hand in hand with salary payment. You will receive more precise information about the upload and timetable from the person who is responsible from employee benefits in your company.

You can check the expiring balance from MyEdenred: from the frontpage, choose “Transactions” > “Expiries” and you will see the expiries for the next 45 days.

How does the balance top-up request work? How do I turn on or cancel repeating top-up request?

You may request balance top-up at MyEdenred application or at www.myedenred.fi and it will be forwarded to your employer. Your employer will top up the balance and the load cycle usually goes hand in hand with salary payment. This is why the request must be made beforehand, usually approximately two weeks before payroll computation. You may also set up an automatic top-up, whereupon your employer will automatically load the set sum.

In case you wish to skip a month, cancel the automatic balance top-up and set it on again next month:

If you have the fixed or daily load amounts,
simply “Update Top-Up” and choose to “Cancel request”.

If you have the percentage of the maximum load amount,
but you wish to stop the use of repeating action: you must first disable the repeating action for monthly requests and “Submit” the changes made. Then you still need to edit the top-up for next month and submit another top-up request for 0 %.

How to turn on/update/cancel the top-up request ›

How long is my card valid?

Validity period of cards is 24 months from their order date. You can see the validity from the front side of your card. Your company’s contact person receives information about expiring cards and is able to order new cards.

How long my benefit card can be used after the employment has ended?

30 days from the day Edenred Finland has received notification from employer.

How long is my card’s balance valid?

The prepaid balance on Edenred Lounari, Edenred Virike, and Edenred Transport is valid for two years from the last balance top-up. You may check the expiring balance from MyEdenred application or at www.myedenred.fi. You can check the expiring balance in the MyEdenred application or at www.myedenred.fi. To see your balance expire in MyEdenred over the next 45 days, select “View card details”> “Expiries” from the homepage.

The balance loaded on the prepaid card is valid for 24 months from the date the balance was loaded. If you use the pay by use -model, the amount of the lunch account is always available for the current month, and if the maximum amount of Edenred Virike specified by your company is available from 1.1, it is valid for the entire calendar year.

If the load of Edenred Virike benefit is divided into several parts, the amount will not be accumulated in the account. Each downloaded amount is only available for the selected time before the new download.

  • For example, if the maximum annual amount of the benefit is 400 € and the number of downloads is divided into four, the download will take place every 3 months. The employee will have 100 € of available benefit on  1.1. If the employee uses 50 € of the benefit in the first 3 months and on 1.4. 100 € is available in the account again, ie an additional € 50 will be charged there.

After the card has been dismissed (during layoff for instance), the balance validity is dependant upon the employer; 30 days unless corrective measures are made. If necessary, your employer can continue the balance validity. Discuss the validity period with your employer.

Lunch benefit

Edenred Lounari ›

Where and how can I use Edenred Lounari?

Edenred card, mobile payment, and Lounasseteli lunch voucher can be used in restaurants, cafés and supermarkets that belong to Edenred’s Finland-wide network. Please note that the Finnish Tax Authority defines the yearly maximum and minimum payment limits for lunch benefit ›

You can use your Edenred card with Apple Pay or Google Pay. Just add your card to these mobile wallets – it’s fast, secure and easy.

On our merchant map, you can see all restaurants, cafés and supermarkets that accept Edenred Lounari as payment method.

What are the maximum and minimum payment limits for lunch benefit card and mobile payment?

A single payment must be in accordance with the yearly maximum and minimum payment limits for lunch benefit. The limits are defined by the Finnish Tax Administration.

How much money can I save with Edenred Lounari?

Taxable value for lunch benefit is 75 % from the face value. Please check yearly maximum and minimum payment limits for lunch benefit that are defined by the Finnish Tax Administration.

The employer can provide the lunch benefit as a taxable benefit or reduce it from the employee salary. Count how much money you can save with the lunch benefit by using our lunch savings calculator ›

Massage benefit

Edenred Massage ›

Where can I use my massage benefit?

Edenred’s massage merchant network covers the whole of Finland. The Tax Administration requires that each company offering a massage benefit determines the places covered by the benefit for their employees.

For more information about the places of use for your benefit, contact the person responsible for personnel matters in your company.

Read more about Edenred Massage ›

Is it possible to pay for massage services with sports and culture benefit?

Only the massage benefit can be used to pay for massage services. Read more about Edenred Massage ›

The sports and culture benefit, Edenred Virike is intended only for recreational activities, including sport and culture activities. Read more about the differences

Can Edenred’s massage benefit pay for physiotherapy services?

If your employer has included physiotherapy in the occupational health package defined in the occupational health contract, the massage benefit can also be used to pay for physiotherapy services. For more information about the places of use for your benefit, contact the person responsible for personnel matters in your company.

How much benefit can be used at one time?

There are no minimum/maximum limits for the use of the massage benefit, so you can pay for the entire massage with it. Read more about Edenred Massage ›

Sport and culture benefit

Edenred Virike ›

Where and for what can I use Edenred Virike for?

Your card can be used in over 9 000 sport- and cultural places belonging to Edenred acceptance network around Finland. You may search places from Edenred’s merchant map ›

Recreational and cultural benefit is a voluntary, tax exempt benefit to be used for sports and culture activities.

How can I purchase event tickets sold in Internet with card?

In order to be able to pay event tickets with your card, you have to reserve the ticket via Internet. At the moment you can purchase only tickets reserved in advance for example in R-Kioski. Instructions for buying event tickets ›

Note! Event organisers define how tickets are sold. In some cases you are able to purchase reserved tickets later on and in other cases you have to pay the ticket at the time of purchase.

Can I pay movie tickets via Internet with my Edenred Virike?

You can pay your movie tickets at Finnkino web shop with Edenred Virike. The e-tickets bought from web shop will be delivered to your email. If you have a Finnkino account the tickets can also be found from your account profile.

The Edenred card is a personal and taxable employee benefit, so you can pay only your own personal ticket purchases with it. You can’t add popcorn, sweets or other products to the same order.

Instructions for buying movie tickets with Edenred Virike ›

Can I use Edenred Virike for massage services?

Edenred Virike can not be used for massage services. You can pay for massage services only with Edenred’s separate massage benefit. Read more about Edenred Massage ›

Commuting benefit

Edenred Transport ›

Where can I pay with the commuting benefit?

With your Edenred Transport card, you can buy tickets at HSL service points at Helsinki railway station, Pasila, Itäkeskus, and Stockmann. The card can also be added to the HSL and Whim mobile applications to pay for mobile tickets.

You can also use your commuting benefit for a personal travel ticket from Matkahuolto. The card has to be bought from Matkahuolto service points or their partners.

In addition, you can buy a personal travel ticket for local transport from R-kioski. This requires that your local transport tickets are sold at R-kioski. Check the sales points from the web pages of your local transport provider or their customer service.

For what can I use the commuting benefit?

Edenred Transport is meant for commuting between home and work but it can even be used for free-time commuting.

The commuting benefit can be used to pay for personal travel cards. You can pay with the card at Matkahuolto and R-kioski sales points around Finland, and at the HSL service station at Helsinki railway station.

The commuting benefit can also be used for personal public transport tickets and HSL city bikes.

The benefit cannot be used for renting electric scooters.

For how long is my Edenred Transport card valid?

Edenred Transport cards are valid for 2 years.

Can I pay for VR tickets with my commuting benefit?

You can use your commuting benefit at R-kioski, to buy personal local transport tickets for VR. Please note that a physical Edenred Transport card is needed for this purpose.

Can I top up my HSL travel card with the commuting benefit?

Yes, you can top up your HSL travel card at R-kioskis and HSL service point at Helsinki railway station. Please note that a physical Edenred Transport card is needed for this purpose.

I can’t add my Edenred Transport card to the HSL app. What should I do?

If you are unable to add the card to the HSL application, please check that:

1. You have the latest version of the HSL application on your mobile device.
2. You add a blue Edenred Transport card to the application, not a white Edenred card.
3. You add the card through the application settings, under “Payment cards”.

I lost my Edenred Transport card. What should I do?

If you lose your card, you can block it and your remaining value will be safe on your account. You can block your card by contacting your employer or by contacting our customer service on (09) 7594 2848 (lnf/mcf) between Monday to Friday from 9 am to 4 pm. If you have any questions about your benefit, please contact the person responsible for personnel matters in your company.

Using benefits during the exceptional times

I am unable to use my benefit during corona. Will the expiring balance be extended?

We will not extend the validity of your balance. If your benefit is expiring, we encourage you to use your remaining balance in a way that is possible today even with the corona situation going on. You can find tips for your Virike benefit here and lunch benefit here.

Is it mandatory to sign the receipt when making a purchase with the Edenred card?

We have temporarily waived the requirement to sign the receipt.

The salesperson/cashier needs to be aware that the payment is being made with the Edenred benefit card (and not eg. a bank card or credit card). The tax authority does not require the signature per se, just requires that the cashier is aware that Edenred is being used as the payment method. In addition, the payer should be prepared to show their id if asked to prove that they are the person the benefits card was issued to.

As a cardholder can I get a refund for my Virike purchase, which I was unable to take advantage of (e.g. gym payments)?

Edenred cannot refund payments. Refunds are decided on by the merchant to whom the payment was made to. Please contact the merchant in order to ask for a refund just like any other credit card payment.

The tax authority now allows delivery fees to be paid with the lunch benefit. Can I use the Edenred card in Wolt, Foodora or ResQ-app?

You can use Edenred to order food from the Wolt website. We are actively working with the other food delivery companies in the market to enable payment with Edenred as soon as possible. Stay tuned.

More information how the lunch benefit can be used to pay for meal delivery can be found here ›

I bought event tickets with recreational vouchers but the event got cancelled. How do I get my money back?

 When possible cancellations occur, purchased tickets are often valid at the next event or the ticket can be exchanged/returned. Check the cancellation policy with the service provider from whom you purchased your ticket.

Tiketti ›

Lippu.fi ›

Ticketmaster ›

Can I use Edenred Virike (sport&culture) benefit for online training?

Yes you can if the merchant accepts MyEdenred mobile payments. You can make the mobile payment with MyEdenred application and the merchant will get an email confirmation of the payment.

Guide for MyEdenred mobile payments

Can I use my benefit if I’m temporarily laid-off?

If you have balance on the card, you can spend that balance during the temporary layoff period – this applies to all types of employee benefits (lunch, Virike & transport).
If you are unsure, please talk to your HR or company’s employee benefits manager.

Is Edenred extending the Virike expiration dates?

The Virike benefit is, in most cases, valid for 2 years.

If you are a beneficiary and your benefit is expiring, we encourage you to use your remaining balance in a way that is possible today even with the corona situation going on. Some ideas include: pay your gym membership or golf club fee in advance, buy a 10x card to some activity and use it later, buy tickets to a music or other cultural event happening later in 2020 or a gift card to use later.

Any unused balance will be returned to your employer according to our terms and conditions.

How can the lunch benefit be used when the restaurants are closed by the government?

Restaurants will be allowed to offer take-away meals and meal delivery. You can use your lunch benefit to pay for these meals and order food from Wolt. The government have mandated the closing of restaurant dining areas until May 30, 2020. Additionally, you can buy take-away meals from grocery stores with the lunch benefit.

What kind of online courses is Edenred valid for?

Our affiliates offer a wide range of online coaching. On our merchant search, you can filter results by online coaching only. You can also check with your service provider if Edenred is accepted as a payment method.

If the place does not yet accept Edenred as a payment method, you can send us a tip and we will contact them!

Payment methods

Instruction videos ›

Where and how can I use card or mobile?

You may use the Edenred card in places, which accept card or mobile as a means of payment. Our lunch network consists of over 15 000 lunch places and 9 000 sports and culture places. Discover the Finland-wide network on our merchant map or the MyEdenred-application.

With the Edenred card, you can make contactless payments or insert the card in the payment terminal, you don’t need a PIN code. Additionally, you can add the card in Apple Pay or Google Pay.

How do I make a mobile payment?

Search restaurant or recreational place from MyEdenred according the name or location of the place (application shows places close by if the mobile has navigation function on). Then enter the sum, confirm the payment and show the receipt at the cashier. Read more about MyEdenred and other mobile payment methods ›

You can get this free application from your own application store with the keyword “MyEdenred”. Please make sure that you choose Finnish MyEdenred application. Use credential from MyEdenred web service or create new ones. Same credentials can be used with mobile application and MyEdenred web service.

You can also add your Edenred card to Apple Pay and Google Pay.

Why doesn’t my card work?

Is your card valid? / Have you activated the card? / Is there balance in your card? The state of your card and balance you may easily check from the MyEdenred application. Your employee will top up your balance.

What is Apple Pay?

Apple Pay allows you to use your iPhone, your Apple Watch or your iPad as a payment instrument to pay your lunch or recreational benefit according the same rules as your Edenred card.

Apple Pay is available free of charge and without subscription for all Edenred cardholders. To use it, you need to be equipped with a compatible device and to have registered your card on the “Wallet” app of your iPhone, in the settings of your iPad or on the “Watch” app of your Apple Watch.

You can add and use Edenred card with Apple Pay. Please note, that cards having text “Lounas” or “Virike” on the front side can not be added to Apple Pay.

More information about Apple Pay ›

How to pay with Apple Pay?

Add your Edenred card to Apple Pay and pay by holding your phone close to a NFC-terminal. Pay the same way as using a credit card, but easier. Double-click the side-button or home button, confirm either with a TouchID or FaceID and hold the top of your iPhone close to an NFC-reader. Then, sign the paper receipt and you’re done.

Edenred payments can be done with iPhone 6 or newer model, iPad with Touch ID or Face ID, Apple Watch, MacBook Pro with Touch ID.

More information about Apple Pay ›

How can I register my Edenred card in Apple Pay with my Apple Watch?

Once your card is registered on the Wallet app of your iPhone, have your Apple Watch ready and unlock it.

  1. Open the “Watch” app on your Apple Watch and select “Wallet and Apple Pay”.
  2. Click on display “Add” next to the Edenred card.
  3. Enter the cryptogram (3-number safety code) shown on the back of the card and click on “Next”. Read and validate the Terms and Conditions.

After this step, you have the choice to receive an email at the address of your myedenred.fi account including a verification code to enter or to call our customer care at (09) 7594 2848 (lnf/mcf).

Where can I use Apple Pay?

The network is the same as for the Edenred card. You can use Apple Pay at all the locations belonging to Edenred’s merchant network that are equipped with a contactless terminal reader (NFC).

More information about Apple Pay ›

In addition to Edenred’s card, can I add other cards to Apple Pay?

Yes, the Wallet application can have 8 different cards. Additionally, Edenred card can be added to four different devices e.g. two iPhones and two Apple Watches if card owner has that many devices.

More information about Apple Pay ›

Do I need to sign Apple Pay payments?

Contactless payments (below 50 €) made with the Edenred card, Apple Pay or Google Pay will no longer require signing a receipt. If the customer uses Apple Pay or Google Pay to pay over 50€, the application will require cardholder’s re-authentication (Fingerprint, PIN code or Face ID).

What are Apple Pay and contactless payment limits?

Payments limits are the same as for the Edenred card. Please note that the Finnish Tax Authority defines the yearly maximum and minimum payment limits for lunch benefit ›

Do I need a PIN code to pay with Apple Pay?

To pay with Apple Pay, we recommend using the TouchID or FaceID feature that guarantee a high level of security. In case this feature does not work, you can enter your PIN/locking code on your iPhone.

More information about Apple Pay ›

Are the rules for using the benefits the same for Apple Pay and for the Edenred card?

With Apple Pay, your mobile is an additional instrument that allows you to use your lunch and recreational benefit. The legislation is still the same regardless for paying with Edenred card registered to Apple Pay or for paying with a plastic card. Benefit is always personal and you can buy one lunch per 6 hours work period.

How to track my transactions with Apple Pay?

The transactions done with Apple Pay are available on Wallet transaction section, your MyEdenred app or in your MyEdenred.fi personal account, in the same way as the transactions you have done with your Edenred card.

More information about Apple Pay ›

I have lost my iPhone/my iPhone has been stolen. What should I do?

Go to icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

Who should I contact in case of an issue?

Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.

Card: for any issue related to the registration of your Ticket Due card/Edenred card or the Apple Pay transactions, please contact our customer care Monday to Friday 9:00am-4.00pm at (09) 7594 2848 (lnf/mcf).

What is Google Pay?

Google Pay is easy and secure, contactless payment method in your Android phone. It allows you to add your Edenred card to a mobile device, in digital form. After adding the Edenred card (virtual card is also eligible), you can pay contactless with your phone, by holding it above the terminal reader.

Read more about Google Pay ›

Which Edenred cards can be added and used with Google Pay?

At the moment you can add and use Edenred card with Google Pay. Please notice that the new Lunch and Recreational benefit cards (words “Lounas” or “Virike” written in the card) look very similar to Edenred card. Although, unfortunately those cards cannot be added to Google Pay.

How can I pay with Google Pay?
  1. Check that you have signed in to your Google account on your phone and that the NFC is on (from settings) and simply unlock your phone. No need to open the app, if your Edenred card is set as a default card.
  2. Hold the back of your device near the contactless payment terminal and wait for the blue checkmark.
  3. If the customer uses Google Pay to pay over 50€, the application will require cardholder’s authentication (Fingerprint, PIN code or Face ID).

Read more about Google Pay ›

Which devices can I use Google Pay with and does it cost something?

You can use Google Pay in any Android smartphones and tablets (Samsung, Sony, HTC, LG, Google etc.) running Android Lollipop 5.0 or above. Your phone also needs to support NFC (Near Field Communication). To check for NFC, look for it in your phone’s settings.

Edenred does not charge you for using Google Pay.

Where can I use Google Pay?

The network is the same as for the Edenred card. You can use Google Pay at all the locations belonging to Edenred’s merchant network that are equipped with a contactless terminal reader (NFC). Merchant map ›

I am unable to add my Edenred card to the Google Pay app. What should I do?

First of all, make sure you are adding an active Edenred card and that you are connected to the internet. See Edenred’s user guide ›

If you do not receive the activation email, please check the following:

  • your version of Android supports Google Pay (Lollipop 5.0 or above)
  • all card data is correct
  • card has not been expired or blocked
Why I am not receiving the activation email?

Check that your Edenred card has been activated in MyEdenred and that your email address is written correctly (profile /contact information) and verified. If you still are not receiving the email, change your email address in MyEdenred, verify the address, wait for 15 min and then try again.

How do I use Google Pay?
  1. Check that NFC is on (from settings) and that you have signed in to your Google account on your phone. Then simply unlock your phone. No need to open the app, if your Edenred card is set as a default card.
  2. Hold the back of your device near the contactless payment terminal and wait for the blue check mark.
  3. If the customer uses Google Pay to pay over 50 €, the application will require cardholder’s authentication (Fingerprint, PIN code or Face ID).

Read more about Google Pay ›

How to track my transactions with Google Pay?

The 10 latest transactions done with Google Pay are available in the Google Pay application. If you wish to see more, go to your MyEdenred app or to your MyEdenred.fi personal account. In case of inconsistency in transaction information, please check MyEdenred to get a more valid information.

What should I do if I have difficulties paying with a card added to Google Pay?

First, check that you have signed in to your Google account on your phone, that the NFC is on and that the merchant accepts contactless payments. If the transaction fails, open the Google Pay app and bring the device close to the reader again. Also, make sure that Google Pay is set as wallet by default in the settings of your phone.

Do I need to sign Google Pay payments?

Contactless payments (below 50 €) made with the Edenred card, Apple Pay or Google Pay won’t require signing a receipt. If the customer uses Apple Pay or Google Pay to pay over 50€, the application will require cardholder’s authentication (Fingerprint, PIN code or Face ID).

What are Google Pay and contactless payment limits?

Payments limits are same as with Edenred card. Please note that the Finnish Tax Authority defines the yearly maximum and minimum payment limits for lunch benefit ›

Are the rules for using Edenred benefits the same for Google Pay and for the Edenred card?

With Google Pay, your mobile is an additional instrument that allows you to use your lunch and recreational benefit. The legislation is still the same regardless for paying with Edenred card registered to Google Pay or for paying with a plastic card. Benefit is always personal and you can buy one lunch per a 6-hour work period.

Is my card safe?

Yes, your card is safe. When you pay with Google Pay, the real number of your card is not given to the merchant. We use the number of the virtual account to protect your data.

After you have made a purchase, you will see payment confirmation with information about the place where the transaction was made and the name and details of the seller. Thanks to this, you can easily detect any suspicious transactions. If your phone is lost or stolen, you can block it immediately, wherever you are, secure it with a new password, or delete all personal details.

What happens if I change my device?

If your device is changed, you will need to add the Edenred card to Google Pay app again. Before you dispose of your old phone, make sure the card has been removed from the old device. See the instructions below.

How can I delete my card from Google Pay?
  1. Open the Google Pay app.
  2. Tap the card you want to remove.
  3. Select the menu at the top right of the screen, then tap Remove card.

Other possibility:

  1. Go to pay.google.com
  2. Go to Payment methods tab
  3. Choose the card you want to remove (by clicking to remove and confirming)
What should I do if I lose my phone?

By using Find My Device, you will find it and you can block it or delete all data. Remember to enable the locating functions on your device, this way you can check the location of your device and, if necessary, block access remotely. More information can be found on Google Account help ›

Who should I contact in case of any problem situations and issues with Google Pay?

Device: for any issue related to your Android device, please contact Google.

Card: for any issue related to the registration of your Edenred card card or the Google Pay transactions, please contact our customer care.

I have problems with transferring balance with MyChoice, what should I do?

If you have problems transferring the balance, please check the instructions below:

  • Make sure your employer has taken this feature into use.
  • The Tax Administration defines the annual limits for employee benefits that cannot be exceeded. For example, if you have used a €400 Virike balance (maximum amount in 2021) during the current year, you cannot transfer any more balance there.
  • Please check that there is enough balance left on the account from which you are transferring the balance, you will see it when you make the MyChoice transfer.
  • You can make 5 balance transfers in 30 days.
  • Have you activated your Edenred Virike and Edenred Transport card in MyEdenred?

If none of the above answered your question, please contact your employer.

How does MyChoice balance transfer work?

MyChoice is a feature on MyEdenred that allows you to use your employee benefits more flexibly. When your employer has activated the feature, you can transfer the balance between Edenred Virike and Edenred Transport and decide whether to use your employee benefit for exercise and culture or transportation.

This is how it works:

  1. Open the menu in the top left corner of the MyEdenred front page and select ‘MyChoice’.
  2. Choose from which benefit you want to transfer the balance from, you can change them from the arrows. Enter the amount you want to transfer and press ‘Transfer’. (Please note the annual limits set by the Tax Administration for employee benefits. 2021 limits: Virike max € 400/year and Commute € 3400/year.)
  3. Press ‘Confirm Transfer’ to confirm the transfer between the accounts. The balance is transferred to another benefit in real-time.

See more detailed instructions ›

MyEdenred

Why does MyEdenred automatically log me out even though I have activated the “Keep me logged in” option?

The MyEdenred app contains both your contact and payment information, which has made us improve the security of the app. It will automatically log you out every 30 days if the “Keep me logged in” feature is activated. If the feature is not activated, the app will log you out after each session.

Unable to login to MyEdenred. What do I do?
  1. On the MyEdenred homepage, under the Login button, you’ll find a ‘Forgot your password or username?’. It allows you to subscribe to a password reset link in your email. It may take a while for the link to arrive, please be sure to check your spam folder as well.
  2. The email tells you what your username is, it may not be your email address. The same message contains a link to change your password.
  3. If for some reason the link does not arrive or work, go back to the MyEdenred homepage. Below the Login button is the ‘Activate Card’ button. Click on it to create a new username and password for you to log in to your account again.
Can I use my lunch benefit to pay for both food and the delivery cost?

Yes, You can use your lunch benefit to pay for Wolt food and delivery fees. Please note that the Finnish Tax Authority defines the yearly maximum and minimum payment limits for lunch benefit ›

Why can’t I use this in my Wolt application on my phone?

Edenred and Wolt have sought to get this much-requested capability out as quickly as possible, and developing it for the web browser was the quickest option. Note that you can still use your phone to place the order: just use your phone’s web browser to access wolt.com and place the order there.

How do I add my Edenred lunch benefit to Wolt?
Can I use my lunch benefit to pay for Wolt credits?

Unfortunately, the lunch benefit cannot be used for buying Wolt credits.

I have paper lunch vouchers from Edenred (‘Lounasseteli’) Can I use those to pay for Wolt?

No, unfortunately, the lunch vouchers cannot be used to pay for Wolt.

I am having trouble adding my Edenred information into Wolt. Where can I get help?

Please contact Wolt’s customer service through support@wolt.com or Wolt’s chat service which is available both on the Wolt app as well as when you are logged in at wolt.com ›

HSL application

More information ›

Which Edenred cards can be added and used with HSL-application?

You can add Edenred’s commuting benefit card Edenred Työmatka (former Ticket Transport®) to HSL-application.

Which devices can I use HSL-application and does it cost something?

You can download the HSL application for free and it works for both Android phones and iPhones. Edenred does not charge you for using the HSL application.

The HSL-application supports iOS 9.0 or later and Android 5.0 or later. If you can update your phone to one of these operating systems, you are able to install the HSL-application on your phone. You can check the operating system of your phone on the manufacturer’s website. The new HSL-application is not available for Windows phones. Read more here.

How do I activate auto-renewing saver subscription?

Auto-renewing saver subscription is the most economic way to purchase a 30 days ticket, when you travel regularly and want to have a ticket that is valid uninterruptedly. The ticket is activated on the HSL app and it’s valid year-round. The updated version of HSL app is available on Google Play store and App Store.

The ticket is charged to your payment card every 30 days. By adding your Edenred commuting benefit card to the HSL app you can first use your commuting benefit balance and save even more! After the balance has been used and the next payment fails, an error message will appear in the app and you will receive an email asking you to check your payment card details. You can change the payment card in the app. The app will notify you before your next payment is due. Change your payment card and you will avoid the cancellation fee and termination of the subscription. After the first year (12 payments), you can cancel your subscription for free at any time.

Select the 30 days ticket that suits you best ›

Where can I use the HSL mobile tickets?

Mobile tickets can be used in all HSL region transport vehicles – buses, metro, commuter train, trams and Suomenlinna ferry along with U-line buses.

HSL region consists of nine municipalities including Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Kirkkonummi, Sipoo, Siuntio and Tuusula.

Can I pay the mobile ticket with different payment cards if Edenred’s commuting benefit card doesn’t have enough balance?

Unfortunately, you can’t make split payments with the HSL-application and divide payment between different cards. When paying with your Edenred commuting benefit card (former Ticket Transport®), your balance needs to cover the whole amount of the ticket.

Whim

Which Edenred cards can I add to Whim app?

After you have activated your card in MyEdenred, you can add the Edenred Transport card (commuting benefit) to Whim.

In which devices can I use Whim and does it cost something?

Whim is available free of charge for Android and iPhone smartphones. The app runs in iOS 10.2 or newer versions (iPhone 5 or newer). Android version runs in 5.0 (Lollipop) newer versions.

For the best user experience, turn on the following settings: Wifi, mobile data, location, notifications, and automatic clock and time zone update.

Where can I use Whim mobile tickets?

Whim tickets are valid in the HSL area for single, serial, and season tickets in buses, metros, ferries, and commuter trains and for single Tickets in Turku Föli area. You can also use it when using city bikes. Over 350 city bike stations at your use!

The HSL area covers nine municipalities including Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Kirkkonummi, Sipoo, Siuntio and Tuusula.

Taxis, electric scooters, or car hire are not covered with the commuting benefit.

Can I split my subscription between two different payment methods, if my Edenred card doesn’t have enough balance?

Unfortunately, a split payment between two payment cards is not possible. Edenred commuting benefit card needs to have enough balance for the entire payment.

After paying your subscriptions with Edenred it will continue until further notice. Your subscription will be debited monthly from the payment card you have added to Whim according to the current prices unless you cancel your subscription before the renewal date.

Employee – contact us

Fill in the form below and our customer service representative will contact you as soon as possible.

Customer care

(09) 7594 2848 (lnf/mcf)

Monday-Friday 9:00-16:00