Support
for employees

Support
for employees

Help for using employee benefits – FAQ

 

Support for employers ›             Support for merchants ›
Using the benefits during Corona ›

How to activate my card?

You can activate your card in MyEdenred in no time, just follow these easy steps:

  1. Download MyEdenred Finland application from your app store or go to www.myedenred.fi
  2. Open MyEdenred app and choose “Activate card”
  3. Enter the serial number from the back of the card and your social security number
  4. Sign up to MyEdenred and you can:
    • Check your balance and latest transaction
    • Pay with EdenredPay
    • Change your contact information
    • Check your card details in order to add your card as a payment method to another app
    • Request top-up if you employer allows it
    • Hint us places where you would like to use your benefit
Where and how can I use lunch benefit?

Edenred card and Edenred Lounas -card, mobile payment and lunch vouchers can be used in restaurants, fast food restaurants and lunch-cafés belonging to Edenred’s acceptance network. Our network consists of over 14 500 places.  Please note that the Finnish Tax Authority defines the annual limits for lunch benefit. In 2021 the minimum for lunch benefit is €6,90 and the maximum €10,90.

With Edenred card you can also use Apple Pay or Google Pay after adding your card to these mobile wallets – it’s fast, secure and easy.

You can see places to use the benefit from our places search.

How can I use Edenred in Wolt?

In order to pay for you Wolt orders in Wolt website using Edenred lunch benefit, you first need to register as a Wolt user. Add your Edenred card from your profile section ‘Payment methods’.

You can pay for 10,90 of your Wolt bill with your Edenred lunch benefit. If the total is more than that, you’ll need to pay the rest using Wolt credits.

More guidance and questions ›

I am unable to use my benefit during corona. Will the expiring balance be extended?

We will not extend the validity of your balance. If your benefit is expiring, we encourage you to use your remaining balance in a way that is possible today even with the corona situation going on. Read related questions and tips how to use your benefit here

Where can I check my balance?

In MyEdenred-application or at www.myedenred.fi. Your employer will top up the balance, and load cycle usually goes hand in hand with salary payment. You will receive more precise information about the upload and timetable from the person who is responsible from employee benefits in your company.

You can check the expiring balance from MyEdenred: from the frontpage, choose “Transactions” > “Expiries” and you will see the expiries for the next 30 days.

How does the balance top-up request work? How do I turn on or cancel repeating top-up request?

You may request balance top-up at MyEdenred application or at www.myedenred.fi and it will be forwarded to your employer. Your employer will top up the balance and the load cycle usually goes hand in hand with salary payment. This is why the request must be made beforehand, usually approximately two weeks before payroll computation. You may also set up automatic top-up, whereupon your employer will automatically load the set sum.

In case you wish to skip a month, cancel the automatic balance top-up and set it on again next month:

If you have the fixed or daily load amounts,
simply “Update Top-Up” and choose to “Cancel request”.

If you have the percentage of the maximum load amount,
but you wish to stop the use of repeating action: you must first disable the repeating action for monthly requests and “Submit” the changes made. Then you still need to edit the top-up for next month and submit another top-up request for 0%

How to turn on/update/cancel the top-up request >>

 

Alternatively, you can watch a video tutorial.

(in Finnish)

How long is my card’s balance valid?

The balance of the prepaid lunch-, recreational-, cultural and transport benefit is valid for two years since the balance top-up. You may check the expiring balance from MyEdenred application or at www.myedenred.fi. You can check the expiring balance in the MyEdenred application or at www.myedenred.fi. To see your balance expire in MyEdenred over the next 45 days, select “View card details”> “Expiries” from the homepage.

The balance loaded on the prepaid card is valid for 24 months from the date the balance was loaded. If you use the pay by use -model, the amount of the lunch account is always available for the current month, and if the maximum amount of the Virike benefit specified by your company is available from 1.1, it is valid for the entire calendar year.

If the load of the Virike benefit is divided into several parts, the amount will not be accumulated in the account. Each downloaded amount is only available for the selected time before the new download.

  • For example, if the maximum annual amount of the benefit is 400 € and the number of downloads is divided into four, the download will take place every 3 months. The employee will have 100 € of available benefit on  1.1. If the employee uses 50 € of the benefit in the first 3 months and on 1.4. 100 € is available in the account again, ie an additional € 50 will be charged there.

After the card has been dismissed (during layoff for instance), the balance validity is dependant upon the employer; 30 days unless corrective measures are made. If necessary, your employer can continue the balance validity. Discuss the validity period with your employer.

I have lost my card, what to do?

You may block the card immediately by contacting Edenred Finland’s customer service Mo-Fri 9am to 4pm (09) 7594 2848. Afterwards kindly contact your employer to order a new card. Please check from MyEdenred-service, that your address details are correct for receiving the new card.

What is the maximum and minimum payment limits for card and mobile payment?

A single payment must be in accordance with the annual maximum and minimum payment limits defined by Finnish Tax Authority. In 2021 the maximum payment limit is 10,90 € and minimum 6,90 €. For more details, please visit Finnish Tax Administration website. Please note that meals valued under 6,90 €, the minimum payment of 6,90 € will be charged.

Where and how can I use card or mobile?

You may use the Edenred card in places, which accept card or mobile as a means of payment. Our lunch network consists of over 15 000 lunch places and into our recreational- and cultural network belongs over 9 000 places. You may search places here or in MyEdenred-application. With Edenred card you can make contactless payments or insert the card in the payment terminal, you don’t need a PIN-code. Additionally, you can add the card in Apple Pay or Google Pay.

Can I pay movie tickets via Internet with my Edenred benefit?

You can now pay your movie tickets at Finnkino web shop with Edenred’s Virike benefit! With your benefit you can buy movie vouchers and single movie tickets. Read more information about buying the tickets from below. The e-tickets bought from web shop will be delivered to your email. If you have a Finnkino account the tickets can also be found from your account profile.

Buying movie vouchers

With Virike benefit you can buy movie vouchers, save money and use them later (remember to check the period of validity with different ticket types)! You need to be signed in to your Finnkino account. The vouchers will come with the name added to your account information and they are for your personal use only.

    1. Start your purchase at Finnkino’s home page and choose Vouchers
    2. Choose Buy culture benefit vouchers 
    3. Choose to Buy culture benefit vouchers under the Pay with Edenred selection.
    4. Select the product, choose to Buy it and proceed to the shopping cart.
    5. You will be guided to service provider Nets’ landing page where you will proceed with the online payment. You will pay with your Edenred card like with any other bank card:
      • Choose Mastercard with the Edenred  icon as a payment method and choose Mastercard.
      • Add your card information (card number, period of validity, CVC).
      • If you are using the mobile solution you will find your virtual card information from MyEdenred home page when choosing View card details and Display card (You can’t pay with the Edenred Pay mobile payment in the web shop).
    6. The printable movie vouchers will be delivered to the email added to your Finnkino account.

Buying single movie tickets

With Virike benefit you can also buy a single ticket, but you can’t add multiple tickets to the same order. You don’t need to be signed/logged in to Finnkino.

  1. Start your purchase normally by choosing the movie, showtime and seat.
  2. Fill in your valid email address for the delivery of the ticket and receipt.
  3. Choose Pay with web bank or card
  4. You will be guided to service provider Nets’ landing page where you will proceed with the online payment. You will pay with your Edenred card like with any other bank card:
      • Choose Mastercard with the Edenred  icon as a payment method and choose Mastercard.
      • Add your card information (card number, period of validity, CVC).
      • If you are using the mobile solution you will find your virtual card information from MyEdenred home page when choosing View card details and Display card (You can’t pay with the Edenred Pay mobile payment in the web shop).
  5. The movie ticket will be delivered to the email address you filled in.

The Edenred card is a personal and taxable employee benefit, so you can pay only your own personal ticket purchases with it. You can’t add popcorn, sweets or other products to the order.

Please note, that if you wish to purchase movie tickets together with other people and ensure the adjacent seats you can buy movie vouchers with Virike benefit for yourself first and then proceed to buy movie tickets normally. In the payment phase you can pay one of the tickets with your movie voucher by adding it’s serial number for the required field and pay rest of the tickets with other payment methods.

How can I purchase event tickets sold in Internet with card?

In order to be able to pay event tickets with your card, you have to reserve the ticket via Internet. At the moment you can purchase only tickets reserved in advance for example in R-Kioski. See the instructions to buy event tickets.

Note! Event organisers define how tickets are sold. In some cases you are able to purchase reserved tickets later on and in other cases you have to pay the ticket at the time of purchase.

How do I make a mobile payment?

Search restaurant or recreational place from MyEdenred according the name or location of the place (application shows places close by if the mobile has navigation function on). Then enter the sum, confirm the payment and show the receipt at the cashier. Read more about MyEdenred.

 

You can get this free application from your own application store with the keyword “MyEdenred”. Please make sure that you choose Finnish MyEdenred application. Use credential from MyEdenred web service or create new ones. Same credentials can be used with mobile application and MyEdenred web service.

 

You can also add your Edenred card to Apple Pay and Google Pay.

Why my card doesn’t work?

Is your card valid? / Have you activated the card? / Is there balance in your card? The state of your card and balance you may easily check from MyEdenred-application. Your employee will top up your balance. Please note, that Finnish Tax Administration sets the yearly maximum- and minimum payment limits for lunch benefit. In 2021 the limits are 6,90 € and 10,90 €.

Where and for what can I use the recreational or cultural benefit?

Your card can be used in over 9 000 sport- and cultural places belonging to Edenred acceptance network around Finland. You may search places from places search.

Recreational and cultural benefit is voluntary, tax exempt benefit for sports- and cultural activities.

Can I use recreational benefit to massage services?

Unfortunately, the recreational benefit can not be used for massage services. Massage and physiotherapy services are not tax compliant.

How much one saves with lunch benefit?

Taxable value for lunch benefit is 75 % from the face value, e.g. 10,90 € Lunch voucher will be assessed in taxation for 8,18  € value. You may read more specific information about the taxation of lunch benefit at Finnish Tax Administration website. The employer can provide the lunch benefit as a taxable benefit or reduce it from the employee’s salary, you may count your own savings from lunch savings calculator.

How long is my card valid?

Validity period of cards is 24 months from their order date. You can see the validity from the front side of your card. Your company’s contact person receives information about expiring cards and is able to order new cards.

How long my benefit card can be used after the employment has ended?

30 days from the day Edenred Finland has received notification from employer.

Can I use Edenred’s benefit cards from two different employers at the same time?

Yes. If you have changed work place, you can activate new card and register it with a different username, which you specify at MyEdenred service. Card benefits and MyEdenred usernames are always employer specific.

 

How does MyChoice balance transfer work?

MyChoice is a feature on MyEdenred that allows you to use your employee benefits more flexibly. When your employer has activated the feature, you can transfer the balance between Virike benefit and commuting benefit and decide whether to use your employee benefit for exercise and culture or transportation.

This is how it works:

  1. Open the menu in the top left corner of the MyEdenred front page and select ‘MyChoice’.
  2. Choose from which benefit you want to transfer the balance from, you can change them from the arrows. Enter the amount you want to transfer and press ‘Transfer’. (Please note the annual limits set by the Tax Administration for employee benefits. 2021 limits: Virike max € 400/year and Commute € 3400/year.)
  3. Press ‘Confirm Transfer’ to confirm the transfer between the accounts. The balance is transferred to another benefit in real-time.

See more detailed instructions >>

I have problems with transferring balance with MyChoice, what should I do?

If you have problems transferring the balance, please check the instructions below:

  • Make sure your employer has taken this feature into use.
  • The Tax Administration defines the annual limits for employee benefits that cannot be exceeded. For example, if you have used a €400 Virike balance (maximum amount in 2021) during the current year, you cannot transfer any more balance there.
  • Please check that there is enough balance left on the account from which you are transferring the balance, you will see it when you make the MyChoice transfer.
  • You can make 5 balance transfers in 30 days.
  • Have you activated your Virike and Commuting benefits card in MyEdenred?

If none of the above answered your question, please contact your employer.

Employee – Contact us

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Customer care

(09) 7594 2848 (lnf/mcf)

Open from Monday to Friday 9:00-16:00