Support

Back to home

Support

Employer

Employer

Hi orderer of Edenred benefits! Here you can find support in managing your employees' benefits.

Top 5 questions

How do I load the balance on employee cards?

How long are the employee's card and benefits valid after the end of employment?

How do I order cards for my employees?

How and where can an employee use their lunch benefit?

Ordering and enabling employee benefits

How to cancel a voucher order

How do I cancel a balance order?

Ordering a replacement card - how and when to do it?

Do you need a smartphone to use Edenred's benefits?

Can I order all my employee benefits at the same time?

My company has several employees, can I ask for an offer?

If I am already an Edenred customer and I ordered a new benefit, do I get new credentials for the Ordering tool?

Where can I order Edenred cards?

How do I order Lunch or Virike vouchers?

How do I estimate the number of Lunch vouchers to order?

The employee has a card from the former employer. Can they take up the benefits of the new employer?

How do I cancel a card order?

How much are Edenred vouchers worth and how long are they valid for?

What is the Incomes Register?

See more

Ordering tool and system integration

How to edit top-up requests in the ordering tool?

How to set an automatic top-up reminder for employees?

How can I get another person to manage orders in the Ordering tool?

How are fixed or daily lunch benefit values edited in the ordering tool?

What does Edenred's HR system integration enable?

How do I get the system integration up and running?

How do I accept an employee's balance top--up request?

See more

Employer Portal

How do I find my customer number?

How do I add new contact persons on Employer portal?

MyChoice

What is MyChoice and how to start using it?

Does the MyChoice feature cost?

Payment methods

The employee's name has changed, do I need to order a new card?

What should I do if my company is still using the old Edenred Lunch or Virike payment card?

How do I enable both card and mobile payment methods?

Can I order a physical Edenred card for only some of the employees and a virtual mobile solution for the rest?

What is the difference between a virtual and a physical Edenred card?

See more

Invoicing

Employer: Where can I find the invoices?

How to change the billing information?

What invoicing methods are available?

Edenred Lounari

Can I order lunch vouchers in addition to the card or mobile solution?

Edenred Virike

What is Virike?

What is the difference between Virike and massage benefit?

Edenred Massage

How do I choose the places where employees can use the massage benefit?

How much massage benefit can be provided tax-free per year?

How do employees know where they can pay with their massage benefit?

Is there a limitation to the number of Massage service providers?

Why should the employer define the places of use of the massage benefit?

See more

Edenred Wellbeing

Can the employee receive Kela reimbursement for health care treatments paid with Edenred Wellbeing benefit?

What services wellbeing benefit can be used for?

How do I choose the places where my employees can use their wellbeing benefit?

Edenred Bike

How does the bike benefit affect the commuting benefit?

What happens to the bike when employment ends?