Support
for employers

Employers’ frequently asked questions

Support for merchants › Support for beneficiaries ›

Where and how can one use lunch benefit?

Edenred card, Ticket Lounas® -card, Ticket Duo® -card, mobile payment and lunch vouchers can be used in restaurants, fast food restaurants and lunch-cafés belonging to Edenred’s acceptance network. Our network consists of over 14 500 places. Please note that the Finnish Tax Authority defines the annual limits for lunch benefit. In 2020 the minimum for lunch benefit is €6.80 and the maximum €10.70. See places to use the benefit from places search.

Where and into what can one use recreational benefit?

Edenred card, Ticket Virike® (Mind&Body®) -card, Ticket Duo® -card and Virike vouchers as well as mobile payment can be used in nearly 8000 sports- and cultural places belonging Edenred’s acceptance network around Finland. Recreational benefit is a tax exempt benefit for sports and cultural activities, which employer can offer to employees. See places to use the benefit from places search.

What is the repeat function?

When using the repeat function, the employee does not have to make a new load order each month. The chosen value will be automatically loaded to the card. You can accept the repeat function to be part of top-up function. You can do this easily on Ticket®On-the-Web service. Please remember to guide your employees about the usage of automatic load.

How to modify employee’s top-up request in the Ticket-On-The-Web -tool >>
How employees modify their top-up request in MyEdenred >>

What to do if I want to offer benefits for my employees?

Lunch and recreational benefit is easy to offer as a card, the most popular way is to combine both in Edenred card. Card solution includes the opportunity to pay with a mobile phone in MyEdenred application. You may easily order cards here or you can contact to our sales with the contact form situated end of this page and we will gladly assist you!

How long are the card and balance valid?

The card is valid for 24 months from the order date. The card validity is marked on the front side of the card. You can see your employees cards’ validity in the Ticket-On-the-Web ordering tool. Contact persons are informed via email if there are cards expiring within 30 days.

The balance loaded on the prepaid card is valid for 24 months from the date the balance was loaded. If you use the pay by use -model, the amount of the lunch account is always available for the current month, and if the maximum amount of the Virike benefit specified by your company is available from 1.1, it is valid for the entire calendar year.

If the load of the Virike benefit is divided into several parts, the amount will not be accumulated in the account. Each downloaded amount is only available for the selected time before the new download.

How long employee can use benefit card after s/he has left the company?

30 days from the day employee has been set to “poissa palveluksessa” category at Ticket On-the-web service.

Ticket® On-the-Web – How can I add another person to manage orders?

You can add and remove contact persons at Ticket® On-the Web service.

Employee has a benefit card from previous employer. Can s/he accept benefits from new employer?

New card needs to be activated and registered to MyEdenred with a different username than the previous card. Benefit user defines the username by themselves.

Where can I find our customer number?

You can find your customer number from the invoice or from the upper right corner of Ticket-On-the-Web, after logging into the service.

How to take in use card and mobile payment?

Lunch and recretional benefit is easy to offer with the card. The most popular card is Edenred card that combines these two benfits. However, you can also choose just one benefit to the card. Edenred card solution offers also a possibility to pay lunches and recreational services with mobile – MyEdenred application, Apple Pay or Google Pay. You can order Edenred cards easily here or by contacting our sales team with the form below. We are happy to help you!

What is MyChoice?

MyChoice is a feature that enables your employees to use their employee benefits more flexibly. MyChoice allows the employees to transfer balance between Virike benefit and Commuting benefit and to decide for themselves whether to use the benefits for sports activity and culture or transportation.

Transfers take place in real-time and can be done 5 times in 30 days. MyChoice takes into account the maximum annual values of employee benefits determined by the Tax Administration and does not allow the balance to be transferred beyond those values.

See below how to activate the feature or learn more here >>

How can I activate MyChoice feature to our employees?

If you already have both Virike and Commuting benefits in use, please contact your Edenred contact person or customer service and we will activate MyChoice for you. (Let us know your customer number and date when you want the feature to be activated.) Adding this feature is completely free of charge and there will be no changes to your contract or prices.

If you do not already have the Virike and Commuting benefits in use, it is easy to add a new benefit to your contract. Order a new benefit easily from our website >>.

Please note that the feature cannot yet be added to the pay-by-usage model.