Support
for employers

Support
for employers

Employers’ frequently asked questions

On this page you will find help and support for employers. The contact form is located below the questions and answers.

Employees’ support page ›             Merchants’ support page ›

Ordering and managing benefits / Ticket on-the-Web
 
Ticket On-the-Web instruction videos ›

What to do if I want to offer benefits for my employees?

Lunch benefit and sports and culture benefit are easy to offer as a card. The most popular way is to combine both benefits in one Edenred card. The card solution includes the opportunity to pay with a mobile phone in MyEdenred application. You may easily order cards here. You can also contact our sales with the contact form at the end of this page and we will gladly assist you!

Order Edenred benefits ›

Edenred’s wide employment benefit selection also includes massage benefit and commuting benefit.

Where can I find our customer number?

You can find your customer number from the invoice or from the top right corner of Ticket On-the-Web tool, after logging in to the service.

What is the repeat function?

When using the repeat function, the employee does not have to make a new load order each month. The chosen value will be automatically loaded to the card. You can accept the repeat function to be part of top-up function. You can do this easily on the Ticket On-the-Web tool. Please remember to guide your employees about the use of automatic top-ups.

How to modify employee’s top-up request in the Ticket-On-The-Web -tool ›
How employees modify their top-up request in MyEdenred ›

How can I add another person to manage orders on the Ticket On-the-Web tool?

You can add and remove contact persons on the Ticket On-the-Web tool.

Employee has a benefit card from previous employer. Can s/he accept benefits from new employer?

New card needs to be activated and registered to MyEdenred with a different username than the previous card. Benefit user defines the credentials by themselves.

Benefit introduction

How to take in use card and mobile payment?

Lunch and sport and culture benefit is easy to offer with the card. The most popular card is Edenred card that combines these two benfits. However, you can also choose just one benefit to the card. Edenred card solution offers also a possibility to pay lunches and sports and cultural services with mobile – MyEdenred application, Apple Pay or Google Pay. You can order Edenred cards easily here or by contacting our sales team with the form below. We are happy to help you!

Benefit validity

How long are the card and balance valid?

The card is valid for 24 months from the order date. The card validity is marked on the front side of the card. You can see your employees cards’ validity in the Ticket-On-the-Web ordering tool. Contact persons are informed via email if there are cards expiring within 45 days.

The balance loaded on a pre-paid card is valid for 24 months from the date the balance was loaded.

If you use the pay by use -model, the amount of the lunch account is always available for the current month, and if the maximum amount of the Edenred Virike benefit specified by your company is available from 1.1, it is valid for the entire calendar year. If the load of the Edenred Virike benefit is divided into several parts, the amount will not be accumulated in the account. Each downloaded amount is only available for the selected time before the new download.

How long employee can use benefit card after s/he has left the company?

30 days from the day employee has been set to the “Poissa palveluksessa” category on the Ticket On-the-Web tool.

Lunch benefit

Where and how can one use lunch benefit?

Edenred card (before Ticket Lounas® -card and Ticket Duo® -card), mobile payment and Lounasseteli™ vouchers can be used in restaurants, fast food restaurants and lunch-cafés belonging to Edenred’s acceptance network. Our network consists of over 15 000 places.  Please note that the Finnish Tax Authority defines the annual limits for lunch benefit. In 2022 the minimum value for lunch benefit is €7.15 and the maximum €11.30.

Discover Edenred’s merchant network on our merchant search.

Sport and culture benefit

Where and into what can one use sport and culture benefit?

Edenred card (before Ticket Virike® -card and Ticket Duo® -card), mobile payment and Virikeseteli® vouchers can be used to pay for the services of over 9 000 sports and culture merchants belonging to Edenred’s Finland-wide network.

Edenred’s sports and culture benefit, Edenred Virike is a tax-free employment benefit. Employers can offer the benefit to their employees and this way support their sports and culture activities. Find all Edenred merchants from our merchant search.

Is it possible to pay for massage services with sports and culture benefit?

Edenred’s sports and culture benefit, Edenred Virike, is intended for recreational activities. It cannot be used to pay for massage services. The Virike benefit includes voluntary exercise in sports and culture, either in the form of physical activity or cultural activities. Read more about Edenred Virike ›.

Edenred’s massage benefit can be used to pay for massage services. Read more about Edenred Massage ›

Massage benefit

How do I choose places where the massage benefit can be used?

The Tax Administration requires that the companies offering the massage benefit determine the places covered by the benefit. The employer selects the massage places where employees can use their massage benefit. Read more about Edenred Massage ›

Order Edenred Massage ›

Is the number of places covered by the massage benefit limited?

The number of places where the massage benefit can be used is not limited. Thus, you can even choose all the massage partners in all relevant areas to be covered by your benefit. Order Edenred Massage ›

How do employees know where they can pay with their massage benefit?

Each company decides on the massage places available to their employees on Edenred’s employer portal. The number of places where the massage benefit can be used is not limited. Thus, you can even choose all the massage partners in all relevant areas to be covered by your benefit. It is up to the company to inform its employees where they can use the benefit.

How much massage benefit can be offered tax-free per year?

An ordinary and reasonable massage benefit can be offered tax-free. Another prerequisite for the tax exemption is that all employees have access to the benefit. There are no minimum or maximum limits for the usage of the benefit so the whole massage appointment can be paid with it.

The massage benefit is intended for muscle maintenance, recovery, and relaxation. Spa services are not covered by the benefit. It is important for the tax exemption that you inform your employees about the massage places where their benefit can be used. Read more about Edenred Massage ›

Can Edenred’s massage benefit be used for physiotherapy?

If the company has mentioned in its occupational health contract that massage is part of the occupational health package, the Edenred Massage benefit can also be used to pay for physiotherapy services. In this case, the company has to select physiotherapy as a part of their benefit in the employer portal. Read more about Edenred Massage ›

MyChoice

What is MyChoice?

MyChoice is a feature that enables your employees to use their employee benefits more flexibly. MyChoice allows the employees to transfer balance between Edenred Virike and Edenred Transport and to decide for themselves whether to use the benefits for sports and culture or transportation.

Transfers take place in real-time and can be done 5 times in 30 days. MyChoice takes into account the maximum annual values of employee benefits determined by the Tax Administration and does not allow the balance to be transferred beyond those values.

See below how to activate the feature or learn more here ›

How can I activate MyChoice feature to our employees?

If you already have both Edenred Virike and Edenred Transport in use, please contact your Edenred contact person or customer service and we will activate MyChoice for you. (Let us know your customer number and date when you want the feature to be activated.) Adding this feature is completely free of charge and there will be no changes to your contract or prices.

If you do not already have Edenred Virike and Edenred Transport in use, it is easy to add a new benefit to your contract. Order a new benefit easily from our website ›

Please note that the feature cannot yet be added to the pay-by-usage model.

Read more about MyChoice ›

Download the instructions for employees ›

Employer – contact us!



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Customer service

(09) 7594 2848 (lnf/mcf)

Monday-Friday 9:00-16:00