Support

Back to home

Support

Employer

Ordering and enabling employee benefits

Employer

Hello employer and orderer of employee benefits, here you can find information about Edenred's services as well as ordering benefits and using them.

Ordering and enabling employee benefits

How do I cancel a balance order?

How to cancel a voucher order

Ordering a replacement card - how and when to do it?

How do I load the balance on employee cards?

Do you need a smartphone to use Edenred's benefits?

Can I order all my employee benefits at the same time?

My company has several employees, can I ask for an offer?

How do I order cards for my employees?

If I am already an Edenred customer and I ordered a new benefit, do I get new credentials for the Ordering tool?

Where can I order Edenred cards?

How do I order Lunch or Virike vouchers?

How do I estimate the number of Lunch vouchers to order?

The employee has a card from the former employer. Can they take up the benefits of the new employer?

How do I cancel a card order?

See more

Ordering tool and system integration

How to edit top-up requests in the ordering tool?

How to set an automatic top-up reminder for employees?

How are fixed or daily lunch benefit values edited in the ordering tool?

How can I get another person to manage orders in the Ordering tool?

What does Edenred's HR system integration enable?

How do I get the system integration up and running?

How do I accept an employee's balance top--up request?

See more

MyChoice

What is MyChoice and how to start using it?

Does the MyChoice feature cost?

Payment methods

The employee's name has changed, do I need to order a new card?

How do I enable both card and mobile payment methods?

Can I order a physical Edenred card for only some of the employees and a virtual mobile solution for the rest?

What is the difference between a virtual and a physical Edenred card?

What should I do if my company is still using the old Edenred Lunch or Virike payment card?

See more

Changes in the employment relationship

How long are the employee's card and benefits valid after the end of employment?

Invoicing

Employer: Where can I find the invoices?

How to change the billing information?

Edenred Lounari

Can I order lunch vouchers in addition to the card or mobile solution?

How and where can an employee use their lunch benefit?

Edenred Virike

What is Virike?

What is the difference between Virike and massage benefit?

Edenred Massage

How do I choose the places where employees can use the massage benefit?

How much massage benefit can be provided tax-free per year?

How do employees know where they can pay with their massage benefit?

Is there a limitation to the number of Massage service providers?

Why should the employer define the places of use of the massage benefit?

See more

Edenred Dental

Does the employee receive Kela reimbursement for dental visits paid with Edenred?

With which payment methods does the dental care benefit work?

What services dental care benefit can be used for?

How do I choose the places where my employees can use their dental benefit?

Employer Portal

How do I find my customer number?