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Beneficiary

Edenred Transport

Beneficiary

Hey you, the user of Edenred's employee benefits! Here you can find answers to the questions rolling in your mind.

Activating card and enabling benefits

How do I activate my Edenred card?

I have not received the Edenred card that was ordered for me, what should I do?

Where can I find the serial number of my Edenred card?

How do I start using the benefits on my new phone?

MyEdenred service

How can I turn off the automatic repeat function of the balance load request?

I was supposed to get more balance on my card, but it doesn't show up. What do I do?

Where can I check my balance amount and expiring balances?

How do I make a load request or turn off the automatic request for lunch benefit?

Where can I see my Edenred card transactions?

On which devices and browsers MyEdenred won't work?

Why does MyEdenred automatically log me out?

Can't log in to MyEdenred, what should I do?

Why can't I find a service provider on MyEdenred?

What is the automatic repeat function?

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MyChoice

What is MyChoice and how does it work?

Can't transfer balance with MyChoice, why?

Edenred card and making payments

I have lost my Edenred card, what do I do?

Where and how can I use Edenred's payment methods?

Do I need a PIN code to pay with my Edenred card?

Do I need to sign a receipt when I pay for my purchase with my Edenred card?

How do I know which payment methods the service provider accepts?

I would like to pay for a service covered by my employee benefits, but the service provider does not accept Edenred payment methods?

I have been charged twice. What should I do?

Why my Edenred card is not working?

My name has changed, how do I get a new Edenred card?

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Apple Pay and Google Pay

What is Apple Pay, how do I use it and how do I make payments with it?

What is Google Pay, where can it be used and how do I add my card to Google Wallet?

Where can I pay with Apple Pay or Google Pay?

Which Edenred's payment cards can be added to Apple Pay or Google Wallet?

Why can't I add an Edenred payment card to Google Wallet or Apple Pay?

How do I make Edenred card payments with my Apple Watch?

How many Apple or Android devices can I add my Edenred card to?

How do I remove my card from Google Pay?

Whom should I contact for questions about Google Pay?

Whom do I contact for questions about Apple Pay?

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Edenred Pay

How do I prove a mobile payment to my service provider?

How do I pay with Edenred Pay mobile payment?

What do I do if Edenred Pay does not work at a location I want to use?

Edenred Lounari

How does Lounari work in Wolt?

I can't add my personal credit/debit card to my MyEdenred account for Wolt payments. What should I do?

How and where can Edenred Lounari be used?

I accidentally paid a lunch payment below the Tax Administration's minimum value and I want to cancel it, what should I do?

My meal costs more than the maximum value of the lunch benefit, what do I do?

How do I spend my entire lunch benefit so that it doesn't fall below the minimum payment limit?

My meal cost less than the minimum value of the lunch benefit, why was I still charged that amount?

What you can buy with a lunch benefit at the grocery store?

Can I use the lunch benefit to pay home delivery fees for food?

Can I use Edenred Lounari to pay for Wolt credits?

Can I pay for my Wolt order with paper lunch vouchers?

Where do I contact for questions about Wolt?

How much money will I save by using my lunch benefit?

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Edenred Virike

For what can Edenred Virike be used?

Are there any payment limits for the Virike benefit?

How can I pay for a sports or cultural service covered by an employee benefit if I do not have enough balance in my MyEdenred account?

Can I use my Virike benefit to pay for movie tickets online?

Can the Virike benefit be used for online or remote trainings?

How do I pay for event tickets sold online with Virike benefit?

What should I do if I have paid for an event with Virike but it is cancelled or I can't attend?

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Edenred Massage

What services can the massage benefit be used for?

Can I use Edenred Virike for massage services?

How can I pay for a massage service if I don't have a enough balance in my MyEdenred account?

Can the sports and culture benefit be used to pay for massage services?

Can massage benefit be used to pay for physiotherapy services?

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Edenred Transport

Where and how can I use my commuting benefit?

I can't add my Edenred Transport card to HSL application, what should I do?

Can commuting benefit be used to pay for VR tickets?

How do I add my card to the HSL app and what tickets can I buy?

Can commuting benefit be used to load value on the HSL card?

Where can I use my HSL mobile ticket?

How do I purchase the auto-renewing saver subscription ticket by HSL?

How do I use Edenred Transport for city bikes?

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Edenred Dental

Can I get Kela reimbursement for dental visits paid with Edenred?

Changes in the employment relationship

I have an Edenred card from my previous employer. Can I use it at the same time as the new Edenred card? Or Can I transfer balances to a new card?

Can I use my employee benefits if I have been laid off?

What should I do when my employment ends?